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Summary
EXECUTIVE SUMMARY
Able to identify and qualify potential new clients. Experience of and able to communicate effectively with key decision makers i.e. Heads of Departments and senior managers. Ability to recognize buying & closing signals. The ability to research potential corporate clients in detail. Identifying cross-selling opportunities. Knowledge of how to cleanse and maintain prospect and customer records on the database. Can speak fluently more than one language. B2B sales exposure. Meet and exceed new business targets. Promotion compliance and implementation. Experience of working to targets. Excellent IT Product Knowledge
Complete understanding of customer service operations and success in steering them to enhanced growth with vision to drive business excellence through effective client servicing.
Building, heading and mentoring teams to provide consistent performances in demanding situations to achieve organizational goals.
Experience of combining strong leadership skills, expert process knowledge, communication skills and multitasking capabilities.
EXPERTISE
Customer Service Operational Efficiency Client Servicing Relationship Management Leadership Acumen Team Management Training Development
Experience Of MS-Office, Maintain Spreadsheets on Excel, Graph, Pivot Charts, Make Presentations, and Letter writing.
Experience
Assistant BDM
• Identifying, researching and targeting new business prospects.
• Give Presentation to clients about the product.
• Liaising with new and existing clients over the phone and meeting them face to face.
• Gaining new appointments from hot and cold leads. Managing and maintaining databases of potential clients.
• Developing strong working relationships with prospective new clients.
• Producing monthly pipeline reports for management purposes. Selling the company Product via telephone, online and also in the field.
• Providing support to the sales and marketing team through a variety of additional activities.
Freelancer
Internet Marketing, Social Media Marketing,
Product Promotions, Sales and budgeting, Customer representation.
CSO
Cross-merchandising support: served as valuable interface between updating new orders, products’ stock, visual presentation of merchandise, new displays, marketing/promotions, pricing, customers’ relationship, budget, and sales figures reports.
Identify sales opportunities and build awareness toward products.
Worked in coordination with each store’s individual needs, thus facilitating the successful functioning of the store.
Developed strong relationships with customers – maintained cordial relations with existing and new customers.
Submitted timely and accurate reports related to the arrival of new stock or remaining supplies in the store.
Maintained accounts of sales made, new orders, cash transactions and customer details.
CSR
Maintained high service standards & practices and exercised quality control in all areas of operations, raised systems & operations to peak performance levels through creative, hands-on leadership.
Resolved customer complaints & queries, monitored and carried out analysis of customer feedback with overall accountability of handling customer queries.
Built a cohesive team spirit throughout the company by designing a program that recognized competing management objectives, created common goals, and provided measurement incentives.
Defined performance standards across all functional areas and periodically reviewed performance with deft application of concurrent management audit procedures.
Efficiently managed crisis situations, provide feasible and innovative solutions to manage the situations.
