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Summary
I am a results-oriented monitoring & evaluation officer who brings along over 03 years of experience in monitoring & evaluation field. I am instrumental in performing regular output monitoring functions of the program interventions and providing technical support to partner organizations in effective monitoring and reporting of the program interventions. I am proficient in supervising field project management, monitoring project deliverables, and creating work plans. Extensive knowledge of data collection and analysis techniques to identify the potential impacts and outcomes from different strategies. I have completed Master of Business Administration in Supply Chain Management from Bahria University and BBA in Marketing & Sales from Islamia University.
My key skills include product development, contract administration, change management, staff management, project planning, project reporting, resource management, risk management, customer relations, process improvement, supervising, managing project quality, training delivery, it skills, problem solving and communication skills.
I was engaged with South Asia WASH result Programme, as a Monitoring and Evaluation Officer, where I was responsible for reviewing and developing reporting forms; data collection tools, performance indicators, and training materials for the system. I am well versed in organize quarterly data collection and analysis of findings and present report to the program/project team leader; present statistical tables and charts for reports specific to the project requirements. Attached is my resume which showcases my progressive experience and successful track record for leading successful initiatives. My professional background and great industrial exposure coupled with an excellent track record makes me an ideal candidate for executive roles. As such, I would welcome a discussion regarding opportunities with your organization that fit my background.
Experience
Divisional M&E
Capacity building of filed monitoring staff on NSER survey.
Process Monitoring of Field Activities and progress tracking
Data Management and Analysis
Monitoring of NSER survey under CAPI approach.
Sanitation And Marketing Specialist
Sanitation and Marketing Linkages development with local shop keepers.
Community Investment Grants Programme implementation at targets areas
Establishment of sanitary marts, training of entrepreneurs for sanitation business
Maintain all the records in line with Muslim Aid document management.
Comply with all policies, procedure, legal and regulatory requirements.
Conduct a survey and assessment in the thematic area of different parts of Jhang
Assist the project manager in other tasks.
Monitoring and Evaluation Officer
• Efficiently designed and directed baseline assessments, data collection methods, special studies, and surveys in accordance with objectives and formulate documents to fulfil particular project’s requirements.
• Formulated, supervised, and presented project progress matrices and data gathering tools to the project offices on timely basis.
• Organized NFR and followed it up as well as prepared monthly and quarterly reports and meeting minutes.
• Planned quarterly data collection and analysis of findings and presented report to the program/project team leader; presented statistical tables and charts for reports specific to the project requirements.
• Successfully defined, implemented, and supervised key project performance indicators throughout the duration of the projects and retained highest standards of honesty and integrity in all disciplines.
• Updated management and other concerned with any development, internal or external, which can be of help to improve quality, provide better services and effectiveness and efficiency.
• Delivered inputs, information and statistics for quarterly, annual and other reports and prepared Project Initiation documentation.
• Reviewed field reports to improve quality and accuracy of the data and assure that reports reflect organization strategies, policies and project management tools.
• Established quality standards operating procedures for project activities to identify the criteria, maintained the transparency, and selected beneficiaries to distribute aid and sustainability of project activities.
Corporate Projects Executive
• Administered the projects problems concerning pre and post sales.
• Arranged and accomplished the teams to do work on time and achieved deadline.
• Reporting on monthly basis to CTO and corporate customers.
• Meetings with corporate customer to resolve issues.
Customer Support Officer
• Provided professional and friendly customer service, greeted all customers, and resolved all inquiries and complaints in a prompt manner to ensure client satisfaction and retention.
• Effectively maintained and developed relationships with internal/external customers as per the best of standards and service provided.
• Provided all customers with a great customer experience by listening, answering their questions and setting up appointments when needed.
• Expertly submitted requests to the departments to prevent re-occurring issues and recommended improvements in the procedure.
