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Summary
Zahida Malik
Mandokhaila bad Nawa killi Street # 1
Baluchistan, Quetta, 0812,
0316-8000112,
[email protected]
A quality-oriented and enthusiastic recent graduate with an MS in Zoology (CGPA 3.4) from Sardar Bahadur Khan Women University, Balochistan, with nearly 4 years of diverse work experience. Proven ability to balance academic excellence with practical experience in gender-based violence response and event coordination. Skilled in communication, team leadership, multitasking, and creative problem-solving. Demonstrated commitment to social impact through work as a call operator in a GBV helpline (1089) since 2021, supporting survivors with empathy and professionalism. Highly motivated to bring strong organizational and interpersonal skills to a dynamic Project Assistant role.
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Projects
Experience
GBV case referral operator
As a Call Operator for the GBV Helpline (1089), I provided frontline support to individuals affected by gender-based violence. The role required managing crisis calls, offering emotional support, collecting essential information, and ensuring timely referral to relevant departments such as health, police, legal aid, and social welfare. This position demanded strong communication skills, empathy, confidentiality, and the ability to handle high-pressure situations with professionalism.
Key Responsibilities:
Responded to incoming calls related to domestic violence, harassment, abuse, and other GBV-related issues.
Provided emotional support and active listening to survivors in distress.
Recorded accurate case details while maintaining strict confidentiality.
Assessed urgency and referred cases to appropriate departments (e.g., police, hospitals, social workers).
Followed up on referrals to ensure services were delivered effectively.
Maintained a calm and composed demeanor during crisis situations.
Participated in regular training on survivor-centered care and trauma-informed communication.
Contributed to awareness campaigns and feedback reporting when required.
GBV case referral operator
As a Call Operator for the GBV Helpline (1089), I provided frontline support to individuals affected by gender-based violence. The role required managing crisis calls, offering emotional support, collecting essential information, and ensuring timely referral to relevant departments such as health, police, legal aid, and social welfare. This position demanded strong communication skills, empathy, confidentiality, and the ability to handle high-pressure situations with professionalism.
Key Responsibilities:
Responded to incoming calls related to domestic violence, harassment, abuse, and other GBV-related issues.
Provided emotional support and active listening to survivors in distress.
Recorded accurate case details while maintaining strict confidentiality.
Assessed urgency and referred cases to appropriate departments (e.g., police, hospitals, social workers).
Followed up on referrals to ensure services were delivered effectively.
Maintained a calm and composed demeanor during crisis situations.
Participated in regular training on survivor-centered care and trauma-informed communication.
Contributed to awareness campaigns and feedback reporting when required.
GBV Case referral operator
· Referred cases to relevant departments for further assistance and support.
· Provided initial first aid and emotional support to survivors of gender-based violence.
· Conducted thorough follow-up with survivors to ensure their well-being and progress.
· Maintained detailed and accurate documentation of each case, including progress and outcomes.
· Collaborated with other professionals, such as social workers and legal experts, to develop comprehensive support plans.
GBV case referral operator
· Referred cases to relevant departments for further assistance and support.
· Provided initial first aid and emotional support to survivors of gender-based violence.
· Conducted thorough follow-up with survivors to ensure their well-being and progress.
· Maintained detailed and accurate documentation of each case, including progress and outcomes.
· Collaborated with other professionals, such as social workers and legal experts, to develop comprehensive support plans.
Mentor
I have served as a teacher at Lahore grammar school Quetta from 3 years I teach biology science in this school
