Summary

I am an experienced Operations and E-commerce professional with a diverse background across various industries. My expertise lies in improving operations, driving digital growth, and ensuring customer satisfaction. Currently, I work as the Operations Manager at Nayyer Carpets, where I oversee logistics, manage supply chains, and ensure the smooth running of large-scale E-commerce operations. My focus is on increasing efficiency while delivering high-quality products.


Throughout my career, I have managed Shopify stores, improved inventory systems, and created strategies for order fulfillment using different retail software solutions. I have also worked closely with major retail chains like Carrefour in Pakistan, where I gained valuable experience in managing vendor relationships, coordinating stock deliveries, and ensuring operations run smoothly across multiple locations.


I am passionate about community engagement and customer service, which I developed during my time in the cosmetics industry, handling client relations and logistics for well-known beauty brands. This experience has helped me become skilled at solving challenges in logistics, customer service, and digital transformation.


At Nayyer Carpets, I use my expertise to drive growth and introduce innovative ideas. I am always looking for ways to improve processes to meet the demands of the fast-paced market. I enjoy working with different teams and delivering results.


With strong skills in MS Excel, Word, PowerPoint, and research, I am dedicated to finding new ways to enhance efficiency and provide value. My goal is to help businesses grow and succeed in today’s competitive market.

Projects

Team Supervisor (CRMCH) Feb 2023 - Jan 2024

Experience

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Operation Manager
Nayyer Industries
Jul 2024 - Present | Lahore, Pakistan


Nayyer Carpets provides high-quality, handcrafted carpets with a mix of traditional and modern styles. We offer custom solutions to meet individual needs, focusing on durability and design. Our commitment to quality and sustainability ensures great service and lasting customer relationships.JR-Manage day-to-day eCommerce operations, including order processing, inventory management, and customer service coordination.-Monitor and optimize website performance, ensuring smooth navigation and quick load times.-Coordinate with logistics partners to ensure timely and accurate delivery of products.-Oversee product listings, ensuring accurate descriptions, pricing, and availability across platforms.-Analyze sales data and customer behavior to identify trends and opportunities for improvement.-Implement and manage promotional campaigns, discounts, and special offers.-Collaborate with marketing and product teams to enhance the online shopping experience.-Ensure compliance with eCommerce regulations and policies.-Troubleshoot and resolve operational issues as they arise.-Continuously seek ways to streamline operations and improve efficiency.Carrefour Order Prepared Through LPO Process-Receive and verify the Carrefour LPO against product catalog and inventory.-Confirm the order details with Carrefour, including delivery timelines.-Coordinate with the warehouse team to pick, pack, and prepare the shipment.-Prepare necessary documentation, including delivery note and invoice.-Arrange and coordinate delivery with logistics to the specified location.-Follow up on delivery, submit the invoice, and track payment processing.

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E-commerce Senior Executive
Olim Naturals
Apr 2023 - Jul 2024 | Lahore, Pakistan


Execute e-commerce strategies to achieve sales and growth targets.
Oversee daily operations of the e-commerce website.
Monitor and analyze key performance indicators (KPIs).
Enhance the online customer experience.
Collaborate with the marketing team on campaigns.
Ensure accurate stock levels and manage product listings.
Maintain relationships with third-party vendors.
Lead and mentor junior team members.
Stay updated on e-commerce trends and technologies.
Prepare and present regular performance reports.

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MTO E-commerce Department
Olim Natural
Dec 2022 - Apr 2023 | Lahore, Pakistan

Key and Responsibilities-Provide training for inventory management, including product listing procedures. Also, provide training on the use of retail software, such as Asan Retail and Ginkgo Retail, for new employees. Additionally, I am interested in learning more about these topics and also learning new things from my senior colleagues.-Understand order fulfillment processes.-Gain skills in customer service.-Oversee the e-commerce platform for smooth daily operations.-Update product listings regularly.-Manage product descriptions.-Ensure product images are current and accurate.-Coordinate with the production team to manage stock levels effectively.-Ensure efficient processing and shipping of orders.-Support customer inquiries.-Resolve customer issues promptly.-Develop digital marketing campaigns.-Execute marketing strategies to boost sales.-Analyze website traffic data.-Study customer behavior data to improve operations.-Work with IT, marketing, and logistics teams to ensure seamless operations.-Coordinate logistics with third-party vendors.-Contribute to product expansion strategies.-Assist in pricing and promotion planning.

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Administration Assistance
brandbuilders.pk
Oct 2021 - Dec 2022 | Lahore, Pakistan


Administration Assistance (Brand builders. pk) 6 Month
Maintain office equipment
Organize events
Attending meetings with the CEO and taking minutes
Screening phone calls and visitors
Managing confidential information and sensitive documents

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Social Worker
Jinnah Hosoital lahore
Jun 2021 - Aug 2021 | Lahore, Pakistan


Internship at Jinnah Hospital Lahore (Social Welfare Department & Patient welfare association)
Taking the case history of the patients & and During Fieldwork our team visited the different wards and collects the data of the patients 
Give awareness about the patient welfare association as well as medical social services projects
Manage record of the patients
Data Entry of the patients
Organize events

Education

University of the Punjab
Bachelors, Bachelors in Science, BS Sociology‎
Sociology
CGPA 3.6/4
2022
Govt. Science Collage
Intermediate/A-Level, Faculty of Science (Pre-Engineering), PRE ENGINEERING‎
Mathematics
Percentage 73%
2018
Govt. High school Allama Iqbal Town Lahore
Matriculation/O-Level, Matric in Science, Matric In Biology, Math‎
Biology
Percentage 86%
2016

Skills

Intermediate Account Receivable Collection
Intermediate Accounting
Intermediate Accounts Handling
Intermediate Accounts Receivable Software Command
Intermediate Admin Operations Management
Intermediate Admin Task Management
Intermediate Administrative Skills
Intermediate Analytical Skills
Intermediate Book Keeping
Intermediate Business Development
Intermediate C Problem Solving
Intermediate Client Dealing
Intermediate Client Dealing 
Intermediate Configuration Switches
Beginner Cost Management
Expert Creative Writing
Intermediate CRM
Intermediate Customer Care Representation
Intermediate Customer Interaction Management (CIM)
Intermediate Customer Satisfaction Management
Intermediate Customer Service Solutions
Intermediate Data Management
Intermediate Documentary Photography
Intermediate Drop Shipping
Intermediate eCommerce Operations
Intermediate Email List Management
Intermediate End to End Sales
Intermediate Field Marketing
Intermediate Field Operation
Intermediate Field Work
Intermediate Financial and Budgeting Skills
Intermediate Google Analytics
Intermediate Google and Facebook Ads
Intermediate HR Information Management
Intermediate Ingredient Management
Expert Installation Process
Intermediate Inventory Control
Intermediate Linked Analytics
Intermediate MIT Knowledge
Intermediate Mobilization
Intermediate Monitor Spending Patterns and Budget
Intermediate MS Excel
Intermediate MS Office
Intermediate Negotiation Skills
Intermediate Networking Skills
Intermediate Office Management
Intermediate Operations Control
Intermediate Operations Management
Expert Order and Product Management
Intermediate Organizing Employee Schedule

Languages

Intermediate English
Intermediate Punjabi
Expert Urdu

Companies Followed

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