Crop Picture
NOTE: Do not upload any image that violates our Picture Policy. Doing so will result in the removal of the concerned image without prior notification.
Summary
Experienced Customer Service Representative with over 5 years of experience in BPO. Excellent reputation for resolving problems and improving customer satisfaction. Hardworking and passionate job seeker with strong organizational skills. Ready to help team achieve company goals. Maintained excellent attendance record, consistently arriving to work on time. To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Experience
Senior Program Support Specialist
Become a Senior program support specialist is honour for me my job is providing guidance and support as needed. Ensure that work completed on time and to required quality standards and there are more things to notify, i m giving training to new guys and giving them task to utilize there skills also closing our staff entries , maintaining data with the help of Microsoft Excel and also advising junior that how to manage there work load on time.
Program Support Specialist
Actively listened to payer, handled concerns quickly and escalated major issues to supervisor.
Created documents, reports and spreadsheets detailing program information.
Completed daily logs for management review.
Volunteered to help with special projects of varying degrees of complexity.
Coordinated work between multiple departments.
Brought forth a self-motivated attitude.
Customer Support Representative
Greeted customers and listened closely to problems described to determine solutions.
Resolved customer service issues using company processes and policies and provided updates to customers.
Stepped up to assist customer service manager with complaints and issues during times of department short staffing.
Escalated issues to proper supervisors when standard processes were not effective.
Checked status of orders and back-ordered products to coordinate efficient shipments.
Ticketing Agent
Worked on different software of ticketing like Galileo and Sabre and manage tickets on controlled rates .
Trained new personnel regarding company operations, policies and services.
Recommended destinations to passengers thoroughly explaining details.
Reached out to customers after completed sales to suggest additional service or product purchases and inquire about needs or concerns.
Investigated and resolved customer inquiries and complaints quickly.
Sought ways to improve processes and services provided.
Exhibited high energy and professionalism when dealing with clients and staff.
Provided primary customer support to internal and external customers.
Investigated and resolved accounting, service and delivery concerns.
Consulted with outside parties to resolve discrepancies and create expert solutions.
Handling Multiples Department at a same time with perfect knowledge of the work.
