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Hira Zafar
Customer care officer
United Bank Limited (UBL) - Karachi, Pakistan
Summary
Looking for an entry-level position in banking domain , where I can utilize my extensive knowledge about the area gained during my Mba degree. Well versed with market research and excellence in creating brand awareness strategies. Proficient in English language skills to convince potential customers and clients.
Experience
Customer care officer
United Bank Limited (UBL)
Jan 2022
- Present
| Karachi, Pakistan
Phone banking y
Teaching
Royal Academy
Oct 2019
- Dec 2020
| Karachi, Pakistan
Enter Description
Efu Life Insurance
EFU Life Insurance - Sharah-e-Faisal
Jan 2017
- Sep 2017
| Karachi, Pakistan
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Education
Indus Institute of Higher Education
Masters,
Masters in Business Administration,
MBA
Supply Chain
CGPA 3.0/4
2023
Indus Institute of Higher Education
Bachelors,
,
BBA
Marketing Management, Marketing, Marketing (Brand Management, Consumer Behavior)
CGPA 3.6/4
2018
Indus Institute of Higher Education
Bachelors,
Bachelors in Business Administration,
BBA
Marketing Management
CGPA 3.62/4
2018
Skills
Expert
Accounts Administration
Beginner
Accounts Finalization
Beginner
Accounts Reconciliation
Intermediate
Administration Knowledge
Intermediate
Aesthetic Procedures Knowledge
Beginner
Analytic Thinking
Intermediate
Analytical Skills
Expert
Answering Inquiries
Beginner
Bank Management
Intermediate
Banking Knowledge
Beginner
Brand Advertising
Intermediate
Business Development Strategies
Beginner
Close Attention to Detail
Expert
Communication Skills Listening
Expert
Complaint Management
Intermediate
Compliance Analysis
Intermediate
Compliance Assessments
Beginner
Configuration Switches
Beginner
Cooordination Skills
Expert
Cross Cultural Communication Skills
Beginner
Customer Care Service
Expert
Customer Handling Skills
Expert
Customer Satisfaction Management
Beginner
Customer Service Skills
Intermediate
Digital Communication Skills
Beginner
Email List Management
Intermediate
English Writing
Beginner
Ensure Compliance To Clean Desk Policy.
Beginner
Ensure Recovery Of Applicable Charges Through
Beginner
Green Banking
Beginner
Green Banking Reporting
Intermediate
Handling Assignments
Intermediate
Interactive Communication
Beginner
Lead Generation
Expert
Legal Documents Management
Intermediate
Memo Drafting
Intermediate
Microsoft Excel
Beginner
MIS
Intermediate
Ms office
Beginner
Negotiation Skills
Beginner
ommunications Skills
Intermediate
Operations Responsibilities
Intermediate
Organizational Effectiveness
Expert
Presentation Skills
Beginner
Proactive Approach
Beginner
Purchase Management
Beginner
Purchase Planning
Expert
Quality Control Knitting
Beginner
Reconciliation
Beginner
Record Keeping
Languages
Intermediate English
