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Summary
To secure a challenging position where I could get ample opportunities to utilize my talent and professional skills for the growth of the organization and also for the steady development and advancement of my career.
Experience
Operations Manager - Customer Services
Develop strong customer relationships to resolve queries of the customers and Clients through e-mail and phone support within the assigned TAT.
Building and maintaining relationships with clients and key personnel within customer companies
Updating the CRM and ensuring account managers are aware of changes within clients
Manage and take ownership of the resolution process for all customer-related issues
Advise user on appropriate action
Drive the help desk team and instill a customer service culture that over-delivers.
Act as a technical escalation point for team members.
Approve inter-team escalations and oversee the incident to completion.
Develop inter and intra team processes that promote efficiency and communications excellence.
Identify and escalate situations requiring urgent attention.
Prepare activity reports.
Stay current with system information, changes, and updates.
Research Analyst (Q.A)
Worked as research analyst on e-commerce in a multi-national company and also performing assurance for Q.A.
Customer Service Executive
