Summary

"Dedicated and customer focus banking proffessional with abou one year of experience as Customer Service Officer(CSO). Proven ability to provide top-notch service, handle customer queries and resolve issue effeciently. Possess a strong understanding of banking product and services with a passion for building lasting customer relationship. Recent gradute in Bacholar's of Islamic Banking & Finance, with a strong understanding of banking principal and practices."

Experience

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Customer Service Officer
MCB Bank Limited
Oct 2023 - Present | Fateh Jang, Pakistan

To established a healthy relationship with the existing all valuable customers and new to bank. Greet and facilitates them on job to handle the flow of the customers and do work in efficient manner in order to achieve Services standards set by the organization. Custodian of ATM cards and Cheque Book and deliver it to the customers. Account opening and other Branch operational work done. Cross selling and business development at Branch.

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Internship
Meezan Bank Limited
Jul 2022 - Nov 2022 | Wah Cantt, Pakistan

Education

International isalmic University, islamabad
Bachelors, Bachelors in Science, BS ECONOMICS SPECIALIZATION IN ISLAMIC BANKING AND FINANCE‎
Economics, Islamic Banking and Finance
CGPA 3.6/4
2022
International Islamic University
Masters, , BS ISLAMIC BANKING AND FINANCE‎
CGPA 3.6/4
2022
Rawalpindi Board
Intermediate/A-Level, , F.Sc Pre-Engineering‎
Pre-Engineering
Percentage 59%
2017
Federal Board
Non-Matriculation, Matric in Science‎
Science
Completed
2015

Skills

Intermediate Admin Tasks Management
Expert Analytical Skills
Intermediate Banking
Expert Branch Banking
Beginner Branch Operations
Expert Branch Support
Intermediate Business Development Strategies
Expert Client Relationship
Intermediate Communication and Interpersonal Skills
Expert Communication Skills
Expert Coordination Skills
Intermediate Cross Cultural Communication Skills
Expert Customer Relationship Management
Expert Customer Service Skills
Expert End to End Sales
Intermediate Enthusiastic
Intermediate Field Task Management
Intermediate Financial and Budgeting Skills
Intermediate Integrity
Intermediate MS Office
Expert New Account Opening
Intermediate Outstanding Time Management
Expert Problem Solving
Expert Problem Solving Skills
Expert Quick Eager Learner
Expert Relations Management
Expert Relationship Building Skills
Expert Relationship Management
Intermediate Reporting Skills
Beginner Retail Banking
Expert Teamwork Skills
Expert Technical Knowledge and Expertise
Intermediate Vacuuming and Floor Care
Intermediate المهارات المعدنية

Languages

Expert English
Expert Punjabi
Expert Urdu