Summary

A dynamic results-oriented Manager offering focused relationship to drive sales and profitability in high competitive markets. Develop marketing strategy by studying economic indicators, identifying customers and their current and future needs and monitoring the competition. Consistently achieve Sales performances goal through enthusiasm and initiative, which complements knowledge and expertise such as below;
• Management Training
• Achieving Sales Targets
• Designing Marketing strategies
• Customer service and guest relationship management
• Develop and implement policies and procedures
• Purchasing and inventory management

Projects

Virgin Atlantic
KFC

Experience

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Operation Manager (Sales , Marketing and Training Development)
Paramount fine food
Jul 2018 - Present | Karachi, Pakistan

Identifying business opportunities to enhance the revenue. Escalate brand visibility through
implementing promotional strategies and formulate and execute new sales oriented schemes to
escalate sales
• Developed, delivered, and maintained comprehensive training materials.
• Achieve financial objectives by preparing a monthly budget
• Maintain staff by recruiting, selecting, orienting, and training employees
• Maintains relations with customers by organizing and developing specific customer - relations
programs
• Staff development by giving weekly training to improve product quality and performance.
Efficient cost management including rationalization of labour force.
• Training and hiring of labour force in conjunction with HR plan to achieve organizational targets.

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Acting as Head Of Operation (Marketing Sales and Training Development)
Mr Burger
Mar 2017 - Jun 2018 | Karachi, Pakistan

Designing marketing strategies
• Obtains market share by developing marketing plans and programs for each product; directing promotional support.
• Controlling KPI and performance of multiple restaurants in Karachi
• Responsible of achieving the sales budgeted targets through different sales channels.
• Ensuring delivery of sales targets
• Planning and developing menus to increase sales.
• Responsible of setting the direction for business development so that they will identify the sites which are cost effective and profitable.
• Maintains relations with customers by organizing and developing specific customer - relations programs
• Ensuring training and development of employees at different levels so that they will contribute in the growth of the company

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Head Of Restaurant Manager (Operation and Training Development)
Fat Burger & Baja Fresh
Nov 2014 - Jan 2017 | Dubai, United Arab Emirates

Schedule and direct staff in daily work assignment to maximize productivity
• Conduct daily and weekly meeting to ensure organizational efficiency
• Continually monitor restaurant and take appropriate action to ensure food quality and service standard are consistently met
• Coaching Shift managers and team members in operational excellence
• Achieved cost reduction in food, labour, and inventory.
• Budget administration
• Staff development by giving weekly training to improve product quality and performance.
• Revenue generation by achieving sales targets
• Customer service
• Profit and loss

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Operation Manager
Kabab Kolony
Oct 2013 - Nov 2014 | Dubai, United Arab Emirates

• Management and Team hiring, training and standards.
• Rotas, labour budgeting weekly and period budgeting, maximizing personnel utilization.
• Budgets and budgetary compliance & Product quality and consistency
• Developed properties maintenance and cleanliness.
• Periodic general staff meeting on unit issues and marketing.
• Periodic area meeting on issues and training.
• Reduced shortage by conducting shift inventories and holding staff accountable for excessive food waste.
• Designed and conducted personnel training and staff development programs for the organization
• Increased levels of customer satisfaction remarkably

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Resturant general manager
KFC
May 2009 - Sep 2013 | Greater London, United Kingdom

Ensuring smooth running of all departments
• Delegating work and workload planning;
• Premises management
• Controlling the office budget;
• Day to day tasks in managing the store.
• Maintaining the day to day transactions
• To control the weekly scraps, food cost and labour cost
• Recruitment
• Providing induction and trainings
• Staff evaluations and appraisal
• Managing trainers and trainee.
.• Achieving monthly sales targets
• Controlling the office budget
• Managing overall HR functions
• To serve the customer in 60 sec

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Assistant Manager
KFC
Jul 2008 - Apr 2009 | Greater London, United Kingdom

Keeping food, beverage and labor costs under control.
• Making sure the restaurant looks good and is ready for the day’s trading.
• Receiving and checking the quality of goods from suppliers.
• Performing clerical and administrative duties to support senior managers.
• Increasing sales and customer service levels.
• Estimating general expenses, food costs and packaging.

Education

University of Wales
Masters, , Masters in Business Administration‎
INTERNATIONAL marketing management, business strategy in the global enviroment
2010
London School of Commerce
Diploma, ‎
Completed
2009

Skills

Expert Accounts Administration
Expert Can drive team performanc
Expert Conservation Awareness
Expert Customer Interaction Management (CIM)
Intermediate HACCP
Intermediate Handling Union Matters
Expert Hotel Management
Expert Knowledge of Restaurant Operations
Expert Nutrition Management:
Expert Record Keeping
Expert RESTful APIs
Beginner SKILLS • Outstanding organisation and at
Expert Staff Services Management

Languages

Expert English

Companies Followed