Summary

Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments. Detail-oriented administrative assistant with experience in customer service, data entry and office management. Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration. Hardworking and focused Administrative professional offering excellent communication, planning and prioritization skills demonstrated through one years of performance. Skilled at drafting reports and business correspondence, managing mail and updating tracking spreadsheets. Exceptional leadership skills with expertise in streamlining workflow to optimize personnel strengths. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously.

Experience

Company Logo
Assistant Administration
Pepsi Shamim&Co
Jan 2023 - Dec 2023 | Multan, Pakistan

1.working as a administrative assistant(jan-2023/dec-2023)Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.Scheduled office meetings and client appointments for staff teams.Sorted and distributed office mail and recorded incoming shipments for corporate records.Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.Executed record filing system to improve document organization and management.Created and maintained databases to track and record customer data.Processed customer orders accurately and within agreed timeframes to meet service standards.Coordinated and scheduled meetings and conference calls to optimize scheduling of senior staff.Opened and properly distributed incoming mail to promote quicker response to client inquiries.Organized logistics and materials for each meeting and took detailed notes for later dissemination to key stakeholders.Managed phone and email correspondence and handled incoming and outgoing mail and faxes.

Company Logo
Logistics Supervisor
Shamim & Co (Pepsi Cola Bottlers)
Mar 2022 - Jan 2023 | Multan, Pakistan

Collaborated with shipping department staff to facilitate smooth materials returns to correct vendors.Organized warehouse space and planned layouts to allow for maximum storage capabilities.Reviewed order data to verify transactions and shipping dates.Verified effective and timely implementation of operational goals by prioritizing tasks.Verified transactions, product orders and shipping dates and entered information into databases and reports.Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.

Education

National College of Business Administration & Economics (NCBA&E)
Bachelors, Bachelors in Science, Computer Science‎
Computer Science (Hons)
2023
Government Degree College Alipur
Certification, intermediate‎
Pre-engineering
Completed
2019
Grace Computer Center & Training Institute
Diploma, Microsoft‎
Diploma In Office Automation
Completed
2018
Rashid Minhas Higher Secondary school
Certification, Matriculation‎
Science
Completed
2016

Skills

Intermediate Accounts Administration
Intermediate Accounts Administration
Intermediate Accounts Finalization
Expert Accounts Management
Intermediate Accounts Reconciliation
Intermediate Adaptability and Flexibility
Intermediate Admin Assistance
Expert Admin Management
Intermediate Administration Skills
Expert Administrative Management 
Expert Administrative Procedures Command
Expert Administrative Skills
Intermediate Analytical Skills
Expert Behavior Change Communication
Intermediate Bookkeeping
Intermediate Branch Banking
Expert Call Handling
Intermediate Cash Collection
Intermediate Cash Handling Skills
Intermediate Client Relationship Management
Intermediate CMT Operations
Expert Communication Skills
Beginner Communication Skills Listening Team Management Ms Office Customer Service
Intermediate Computer Proficient
Intermediate Configuration Switches
Beginner Contract Law Knowledge
Intermediate Customer Acquisition Skills
Expert Customer Analysis
Intermediate Customer Relationship Management
Expert Customer Service
Intermediate Customer Service Skills
Expert Data Analytics
Intermediate Data Management
Intermediate Data Reconciliation
Beginner Due Diligence
Expert Efficient Management
Intermediate Email List Management
Expert Export Management
Expert Fast Learner
Expert Feedback Assessment
Intermediate Financial Assistance
Intermediate Financial Statements Management
Intermediate Global Customer Services
Intermediate Handle Outbound Calls
Intermediate Interpersonal Leadership
Beginner Inventory Control
Intermediate Legal Administration
Intermediate Legal Advisory
Beginner Legal Affairs
Intermediate Legal Affairs Management

Languages

Expert Punjabi
Expert Urdu
Expert Saraiki
Intermediate English