Summary

Professional Summary

Dynamic and detail-oriented HR professional with 1 year of experience as an HR Assistant at Khushhali Microfinance Bank (KMBL) and 2.6 years in banking operations, including roles as a Customer Service Officer and Loan Officer. Skilled in recruitment, compliance, employee relations, and data management. Adept at multitasking, problem-solving, and ensuring seamless HR and operational processes. Seeking to leverage analytical and organizational skills in regulatory compliance or data and MIS roles.

Experience

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HR Assistant
Khushhali Microfinance Bank Limited - (KMBL)
Nov 2023 - Present | Karachi, Pakistan

Enter Description

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Compliance / Operation Officer
MBE
Mar 2021 - Present | Karachi, Pakistan

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Customer Service Officer
Khushhalibank limited
Nov 2022 - Nov 2023 | Karachi, Pakistan

Customer Service OfficerManaged front-line banking operations, ensuring excellent customer service and efficient transaction processing. Handled account openings, inquiries, and issue resolution while maintaining compliance with banking regulations. Assisted in cross-selling bank products and services to enhance customer satisfaction and business growth. Collaborated with internal teams to streamline processes and improve service delivery.

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Assistant MIS/FIS
Thardeep Microfinance Foundation
Jun 2018 - Aug 2020 | Mithi, Pakistan

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Assistant Admin Officer
Thardeep Microfinance Foundation
Jun 2017 - Jun 2018 | Mithi, Pakistan

Education

Sindh Board Of Technical Education
Diploma, ‎
Information Technology
Incomplete
2018
University of Sindh
Masters, Masters in Arts, ‎
Commerce, Economics
2018
Sindh Board Of Technical Education
Diploma, ‎
Civil Engineering
Incomplete
2017
University of Sindh
Bachelors, Bachelors in Commerce, ‎
Commerce
2016

Skills

Expert Aware of the use of MS Office/ MS Excel
Expert Cash Handling
Expert communication through internet and other
Expert Coordination Skills
Expert Documents Maintenance Skills
Expert Employee Relations Management
Expert End To End Recruitment Skills
Expert Good in building work relation.
Expert Gratuity
Expert HR Information Management
Expert Ms Excel
Expert Record Keeping
Expert Spreadsheet Navigation
Expert Stakeholder Meeting
Expert Strong Communication
Expert Vacuuming and Floor Care

Languages

Intermediate English
Expert Sindhi
Expert Urdu