Summary

To build a career in a dynamic multinational organization where the boundaries for growth are limitless where I can apply my skills and make the most of my knowledge. Interesting in working in an environment where the depth in knowledge and professional skills prevail and elevate the intellect. To accept challenge of service of Managerial Post in my Related fields. Mentioned below in Detail.

Projects

Green Supply Chain management

Experience

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Research Work (Part Time)
Freelance Researcher
Jan 2015 - Present | Karachi, Pakistan

I work as a Researcher in different Fields of Business Management; such as SCM, HR, OB, Marketing and Economics & Finance.
o   Write Thesis (Local & International Publications, M.B.A, M.Phil. and P.H.D).
o   Assignment for different subjects such as (SCM, HRM, Marketing and OB).
o   Reports for different subjects such as (SCM, HRM, Marketing).

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CSR Insurance Processor DME Campaign U.S.A
MMG GROUP LTD
Jul 2024 - Sep 2024 | Karachi, Pakistan

In MMG (Memon Management Group) (July-2024 to Sep-2024 ).

• My job duties include Process the DME (Durable Medical Equipment Products & their addition Supplies).

• We manage incoming & outgoing call to patients (customers), Hospitals (Dr & Nurses) & Insurance against related to DME Product guidance, qualifications & verification.

• Examining & evaluate patient DME orders that have received for hospitals & clinic. Our office add in Michigan USA 2911 carpenter Rd, Ann Arbour MI 48108.

• Once the patient qualified & verified for DME products so we dispense patient order & dispatch it ASAP within 1 to 2 Weeks.

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Assistant Chef Kitchen
BROADWAY PIZZA
Jan 2024 - Jun 2024 | Karachi, Pakistan

Assistant Chef Kitchen
In Broadway Pizza (Jan-2024 to June 2024).


 My job duties include Arranging and Assorting the Prerequisite and Necessaries such as Food Items Like, meat Cheese Pizza Dow, Portioning for Pasta and Lava Cake and other Stuffs.


 Making Pizza and other Appetizers for overall Air frying Cooking till oven Pass out Apart from Excluding Rush Hours.


 Manage Proactively overall Kitchen for Supervisor Chef.


 I ensure Organizing All Tables Like Slapping Cut and make Table.

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Bidder Freelancer Upwork Fiverr
TurinGoid
Aug 2023 - Dec 2023 | Karachi, Pakistan

In TurinGoid (Aug-2023 to Dec-2023).


 My job duties include to Grab and get the customers from websites such as Freelancer Upwork and Fiverr and Linkedin.


 We Provide Development Services includes Front-EndDeveloper, Back-End Developer.


 JavaScript, including Vue.js, React.js, Quasar/Nuxt.js, Vuetify) and Tailwind CSS and PHP Laravel. We offer services, from Figma to Pixel, API integration, bug fixing, and even mobile app development

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CSR Dispatcher
ABS International
Sep 2022 - Jul 2023 | Karachi, Pakistan

In ABS International (Sept-2022 to July-2023).

 My job duties include Listing, Relisting, and Reversing Carrier Dispatching Job listings on Central Dispatch software.

 Managing the pickup and drop off different types of vehicles process through specific software programs.

 I interact and communicate with Copart, IAAI Insurance auto auction to update the auction before dispatching the vehicle job to carriers.

 In auction update we ask with Copart IAAI Insurance auto auction agent.

 Paid\\Unpaid Vehicles ; Storage fees.

 Vehicle Title\\Key ; Confirm address auction location.

 Manage outbound incoming and outgoing calls in a timely manners and retain existing ones.

 Guide and provide relevant service Sops policies information to logistic carriers.

 Logistics support to provide utmost resolutions to logistic carriers management and operations properly. Manage the Flexibility for effective and efficient execution.

 Fast response to requests & critical response timely to logistic carriers. Build sustainable relationships and engage logistic carriers

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Own Restaurant (Operational Manager)
Hot N Chilli Roll BBQ Restaurant
Jan 2017 - Dec 2021 | Karachi, Pakistan

I Performed my Duties as Operational Manager:
o   Manage Parcel Orders, Service/Dine-in Orders and Delivery Orders.
o   Making new amendments in food Items and new arrival deals.
o   Manage Human resource (manage Hiring, Training & Firing employees).
o   Maintaining & analysing the Restaurant Sales and Profit.
o   Manage the needs of day-to-day business activities.
o   Manage Material Sourcing, Procurement and their efficient Utilization.
o   Manage Vendors/Suppliers.

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Sr Customer Support Executive
Pinnacle
Jan 2014 - Dec 2014 | Karachi, Pakistan

I provide the utmost Satisfactory Customer Support In Inbound Campaign (E-Comerce) in Savers.pk. Online Portal.
o   Working on ERP & CRM Software.
o   Train subordinates for Software’s & others SOP’s.
o   Assure the Quality for correspondence with Customers.
o   Make Consortium In between Departments. 
o   LOGISTIC (LCS, OCS and BLUE-EX)
QC (Quality Control) Department.
SCM {Supply Chain Management} Department. (Warehouse)
CRM {Customer Relation Management} Department.

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Audit Internee and HR Officer
S.M Sohail and Co
Nov 2013 - Dec 2013 | Karachi, Pakistan

I perform my Duties in Audit firm such as:
o   Audit of Companies of Financial Statements.
o   Basic work of HR screening Candidature for hiring Candidates.
o   Making Payroll Checks.

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Event Coordinator and HR Coordinator
Employer Federation of Pakistan
Sep 2013 - Oct 2013 | Karachi, Pakistan

I perform my Duties in Audit firm such as:
o   Co-ordinate Companies Events activities.
o   Arrange Meetings related to all types of Events; etc. Awards ceremony, Seminar, Workshops, Trainings.
o   First Screening for Candidates for Company. 
o   Making Payroll Checks.

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TEAM LEADER
DIGIT IT
Jul 2012 - Dec 2012 | Karachi, Pakistan

Education

Iqra University
Masters, Masters in Business Administration, MBA SCM‎
Advertising and Communication Management, Business Administration, Commerce, Communication, E-Commerce, Finance and Banking, Financial Economics, Management Accounting, Marketing Management, Supply Chain Management
2017
University of Karachi
Diploma, CHINESE LANGUAGE‎
Learn Chinese Language
Completed
2015
University of Karachi
Bachelors, Bachelors in Commerce, B.Com‎
Accounting, Commerce, Management, Marketing, Auditing, Statistic, Introduction To Business
CGPA 51/4
2012
Govt Degree johar college
Intermediate/A-Level, , I.Com‎
Accounting & Finance, Business Economics, Commerce, Communication, English, Pakistan Studies, Statistics, Urdu
Percentage 55%
2010
Shmen Public School
Matriculation/O-Level, , Matric in Computer Science‎
Percentage 55%
2007

Skills

Beginner Accidental Insurance
Beginner Accounting
Intermediate Accounts Administration
Expert Active Listening
Intermediate Administration Management
Beginner Amazon Operations Management
Expert Amin Management
Expert British Accents
Expert Call Control
Expert Chat Handling
Expert Chat Support
Expert Client Acquisition Skills
Intermediate Client Dealing 
Expert Client Followup
Intermediate Communication Skills
Expert Complaint Management
Intermediate Composition Knowledge
Beginner Content Writing
Expert Cooordination Skills
Expert Coordination Skills
Intermediate CRM Command
Intermediate Cross Cultural Communication Skills
Expert Customer Analysis
Intermediate Customer Care Representation
Intermediate Customer Focus
Intermediate Customer Relationship Management
Intermediate Customer Satisfaction Management
Expert Customer Service
Intermediate Customer Service Skills
Intermediate Customer Service Solutions
Intermediate Customized Adaptation
Intermediate Data Comparison
Intermediate Database
Intermediate Distribution Logistics
Beginner Distributors
Beginner eBay Sales
Expert eSupport
Expert Executive Presentation Skills
Expert Facebook
Intermediate Fleet Management
Intermediate Fluent in English
Expert Fluent in English And Urdu
Expert Founds Management
Beginner Funds Managment
Expert h Operations Management
Beginner Handling Assignments
Beginner Individuals / Consumers
Beginner Insurance Writing
Beginner Internal Controls
Intermediate Inventory Planning Skills

Languages

Beginner Arabic
Beginner Chinese
Intermediate English
Expert Urdu

ARSALAN Contacts

Mahum Tanveer
Idara-e-Taleem-o-Aaghi
Waqas Arshad
360 marketing network
Fawad Ata Tung
NayaTel Pvt. Ltd.
Sania Gulfam
Faysal Bank Limited
Omer Farooq Butt
Mohammad Ali Jinnah University, Islamabad