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Summary
More than 10 year’s experience in Accounts & Finance and Customer Service in diverse business settings. A highly organized and friendly, professional, able to establish long term positive and fun relationship with clients, co-workers and outside resources.
Skilled in working independently and as an enthusiastic team player.
Experience
Accounts Officer
Perform reconciliation of receivable with the campuses
Maintain Account receivables
Maintain Books of Accounts (Customers Ledger, Company ledger, Cash Book)
Review monthly Imprest adjustment of (Company Owned Campus)
Review monthly MIS of (Company Owned Campus)
Maintain imprest comparison report and forward it to HOD
Maintain record on daily basis to ensure all Cheques /receipts are timely deposited into the bank and collection of bank statement along with the routine bank matters
Filing of all relevant documents & vouchers
Issuance of monthly Receipts to the campuses
Any other task assigned by HOD
Business Center Executive
• Provide an excellent and consistent level of services to the customers
• Achieving sales target of different products offered by Mobilink
• Coordination with other departments which includes: Indirect Sales, Finance, MNP Team, Operation Support and Credit & Collection
• Processing mobile financial transactions and domestic remittance associated with Waseela Bank (Mobilink Financial Service)
• To achieve monthly targets of Domestic remittance and Mobile Wallets
Team Coordinator
• Responsible for improving the team performance and facilitating the team members in day to day task
• Monitoring, organizing, and coaching the team members on a daily basis
• Handle responsibilities of communicating the company's purpose, core values, vision to the team members
• Handle all typical calls, complaints, questions, and queries, as required
• Draft general reports of performance on daily, weekly and monthly basis
• Handle other essential tasks under the instructions of the team leader
Customer Care Representative - Mobile Financial Services
• Responsible for facilitating MFS Retailers and customers in solving their problems of accessing the service
• Maintaining thorough follow-up with customers and MFS Retailers for financial transactions
• Identifying areas of improvement for the new project (MFS) and provide feedback to the Manager and suggest solutions
• Satisfaction of customers and resolution of problems on call with "FCR" First Call Resolution
Customer Care Representative
• Handle and troubleshooting of issues with the products and services to meet customer satisfaction
• Handling of customer calls regarding the service request and products to enhance the company’s portfolio
• Deal with customers to upsel about the services and products offered by the organization
Operation Manager
• Maintaining petty cash and accounts
• Communicating with the sales department for stock issuance
• All stock (New sale, scratch cards, Jazz load) issuing to retailers
• Stock issuing to DO’s and collect amounts from them
• Operate EFICS and ICRM
• Solve customer’s complaints on priority basis
