Summary

Customer service professional with strong ability to multi-task, prioritize, and manage time effectively. Interested in the position of Customer Service Representative at CBC, offering ability to handle high volume calls, active listening skills, and proven ability to resolve customer complaints in a professional manner.

Experience

Company Logo
Team Leader / Supervisor
Backupsolutions
Feb 2021 - Jul 2024 | Lahore, Pakistan


Campaigns- Energy, AT&T, Spectrum, Home warranty etc.
Led and supervised teams across multiple US campaigns, ensuring seamless execution and achievement of sales and SEO targets.
Guided and mentored team members in both sales and SEO, driving performance improvements and campaign success.
Maintained high standards of quality and efficiency, contributing to the overall growth and success of the campaigns.

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Junior SEO
Concept Bean
May 2020 - Jan 2021 | Lahore, Pakistan


Campaigns- Clothing, Bike gears, Mountain bike
Assisted in enhancing SEO ranking for various US projects.
Supported senior SEO specialist in optimizing strategies and execution.

Company Logo
Teacher
Umer Science Academy
Oct 2017 - May 2018 | Lahore, Pakistan

Enter Description

Education

Mao College Lahore
Intermediate/A-Level, Faculty of Science (Pre-Engineering), F.Sc Pre-Eng.‎
IT
Percentage 60%
2020

Skills

Expert Quality Assurance
Intermediate Acquisition Skills
Intermediate Admission Management
Intermediate Admissions Counseling
Intermediate Analyze Problems
Intermediate B2B Business Development
Expert B2C
Intermediate Bargaining Skills
Beginner British Accent
Intermediate Call Center Development
Expert Call Handling
Intermediate Call Headlining
Intermediate Chat Support Skills
Expert Client Acquisition Skills
Expert Client Dealing
Intermediate Client Dealing 
Intermediate Client Persuasion
Expert Client Realtionship Management
Intermediate Client Relations Management
Expert Client Relationship Management
Expert Client Relationships Management
Expert Cold Calling
Expert Cold Calling
Expert Communication Skills
Expert Communiocation Skills
Expert Computer Proficient
Intermediate CRM Analysis
Intermediate Custom CRM
Intermediate Customer Acquisition
Expert Customer Acquisition Skills
Intermediate Customer Analysis
Intermediate Customer Care Representation
Expert Customer Contact Skills
Expert Customer Dealing
Expert Customer Interaction Management
Expert Customer Relationship Management
Expert Customer Satisfaction Management
Intermediate Customer Service
Intermediate Customer Service =
Intermediate Customer Service Representative
Intermediate Customer Services
Expert Customer Success
Intermediate Customer Support
Intermediate Data Entry
Expert Data Management
Intermediate Dispatch Skills
Beginner E-commerce SEO
Expert Email Clients
Intermediate Email Etiquette
Expert End to End Sales

Languages

Intermediate Punjabi
Expert Urdu
Intermediate English