Summary

To work in an organization that provides a challenging dynamic working environment where my existing knowledge can be utilized and advanced.

Experience

Company Logo
Manager Operations
Bank Makramah Limited
Aug 2023 - Present | Karachi, Pakistan

Duties and Responsibilities:
Direct supervision of Account Opening & Closing, Accounts maintenance, Term Deposits placement and its maintenance.
Maintenance of accruals and profit rates on all deposit products.
Ensure strict compliance to SBP prudential regulations.
Co-ordinate with Manger operations to achieve standard quality and productivity standards
Maintain records for the department to furnish accurate MIS reports to HO and SBP
To monitor opening of accounts in accordance with guidelines provided by SBP prudential regulations and maintain strict vigil in order to track suspicious customers
Ensure that unclaimed deposits are transferred to SBP in accordance with their instructions
To inculcate positive attitude and ‘Customer comes first’ approach in all endeavors related to both Internal & External customers.
Ensure that Zakat and other government taxes are correctly deducted and deposited with the relevant authorities.
Ensure that all SBP, HO and other regulatory reports are sent to the respective departments on or before due dates.
Handle customer/correspondent banks queries and ensure complaints are addressed promptly and within service standards to achieve customer satisfaction.
Interact with OPS and business groups to resolve customer and credit issues and acquire approvals as necessary.
To Make ITRS and submit into SBP.
Maintain locker operations (Assign, Operate, ets)
Ensure that unclaimed deposits are handled in accordance with SBP guidelines.

Company Logo
Customer Service Manager
Summit Bank Ltd
May 2023 - Aug 2023 | Karachi, Pakistan

Company Logo
Counter Service Manager
JS Bank Limited
May 2017 - May 2019 | Karachi, Pakistan

Duties and Responsibilities

To authorized all entries encasement, deposits, fund transfers, and clearing etc
To replenish and balancing of ATM
To check main cash vault and maintain cash according to the law of SBP.
To check and verify all fixed assets in branch.
To check cash vouchers and on daily basis
Issuing Pay Orders, Demand Drafts & other instruments and releasing that to favored customer
Processing Remittance-Western Union, Express Money, etc
Ensure strict compliance to SBP prudential regulations.
Be fully conversant with the Anti Money Laundering & Know Your Customer (KYC) policy of the bank in order to track & report suspicious transactions to Money Laundering Reporting Officer of the Branch.

Company Logo
Universal Teller
Summit Bank Limited
Mar 2015 - May 2017 | Karachi, Pakistan

Duties and Responsibilities:
Handling of Teller Services Counters which includes Cash, Clearing, and Collections &
Remittances both Local & Foreign Currency
Issuing Pay Orders, Demand Drafts & other instruments and releasing that to favored customer
Ensure strict compliance to SBP prudential regulations.
Be fully conversant with the Anti Money Laundering & Know Your Customer (KYC) policy of the bank in order to track & report suspicious transactions to Money Laundering Reporting Officer of the Branch.
Co-ordinate with Manager Teller Services to achieve quality and productivity standards.
Maintain records for the department to furnish accurate MIS reports to Head Office and returns to SBP.
Maintain strict vigil in order to track suspicious transactions through Cash, Clearing, and Remittance & Collection instruments.
Processing Remittance-Western Union, Express Money, Amanat Cash and Malik Exchange ect and Pay out cash to customer after proper verification.
Ensure that notes are sorted and documented in accordance in with SBP directives.
To inculcate positive attitude and Customer comes first approach in all endeavors related to both Internal & External customers.

Education

Khadim Ali Shah Bukhari Institute of Technology
Bachelors, , MBA‎
CGPA 2.4/4
2021
University of Karachi
Masters, Bachelors in Commerce, B.Com‎
Commerce, Banking & Finance
Percentage 55%
2014
Board of Intermediate Education Karachi
Intermediate/A-Level, , I.Com‎
English, Islamic Studies, Introduction to Business, Accounting, management
Percentage 60%
2011
Govt High school Shagore Chitral
Non-Matriculation, Matric in Science‎
Completed
2008
Board Of Intermediate and Secondary Education Pishawar
Matriculation/O-Level, , Matric in Science‎
Science
Percentage 62%
2008

Skills

Expert Organizing skills
Intermediate Accounts Administration
Expert Banking
Expert Banking Knowledge
Expert Basic Computer skills.
Expert Branch Banking
Intermediate Branch Operations Management
Beginner Commercial Finance Knowledge
Expert Communication Skills
Expert Conservation Awareness
Expert Cooordination Skills
Beginner Corporate Accounting
Intermediate Cross Cultural Communication Skills
Expert Customer Analysis
Expert Customer Service Skills
Expert Employment Forms Processing
Expert Excellent Interpersonal Skills
Intermediate Handling Assignments
Intermediate HR Operations Handling
Beginner Individual Contributor
Beginner IT knowledge
Expert Market Knowledge
Expert MIT Knowledge
Intermediate Ms Excel
Intermediate Network Security Administration
Beginner Operational Tasks Handling
Intermediate Production Quality Monitoring
Expert Quality Metrics
Intermediate Talent Acquisition
Expert Team Building
Expert Team Player
Expert Teller Operations Handling
Beginner Teller Services
Expert Typing
Beginner التمويل الحسابي
Beginner خلاق
Intermediate رعاية العميل
Expert عمليات خدمة العملاء

Languages

Expert Urdu

Amir Contacts

Maqsood Ali Khan
British Council
Abdul Wali Wali anjas
Meezan Bank Limited