• Improving the overall Customer relationship, making Customers aware of our bank Complaints procedures.
• Acknowledging Complaints promptly and responding to them within set time limits, systematically and fairly.
• Assigned to handle the function of dealing with Customer complaints received from the regulators (State Bank of Pakistan) and the Banking Ombudsman of Pakistan.
• Objective is to ensure handling of customer complaints in the most appropriate and vigilant
• Objective is to ensure handling of customer complaints in the most appropriate and vigilant manner keeping in consideration the local laws developed by the regulators and conformity of standards
• Resolving Customers’ queries within agreed authority, investigating the cause of any complaints, gathering information from relevant departments and service teams and reviewing relevant documentation

• Direct ground crews in the loading, unloading, securing, or staging of aircraft cargo or baggage.
• Distribute cargo in such a manner that space use is maximized.
• Calculate load weights for different aircraft compartments, using charts and computers.
• Cargo Customer services and Sales
• Responsible for all kind of Customers queries
• Responsible for all Cargo Follow-Up
• Responsible for all Import queries
• Data Capturing
• Cargo Flight Preparation
• Check build-up of cargo
• Manifestation
• Cargo Acceptance
• According to IATA procedure