Enter Description

As a Retail Operations Manager I was responsible to look after 30 Branches with 1600 Staff all over Pakistan, which were 4, of ASMs - 32 Branch Managers, and the entire Retail Sales Staff. I was responsible to organize all store operations and allocate responsibilities to personnel. Supervise and guide staff towards maximum performance. Prepare and control the store’s budget aiming for minimum expenditure and efficiency. Monitor stock levels and purchases and ensure they stay within budget. Deal with complaints from customers to maintain the store’s reputation. Inspect the areas in the store and resolve any issues that might arise. Plan and oversee in-store promotional events or displays. Keep abreast of market trends to determine the need for improvements in the store. Analyze sales and revenue reports and make forecasts. Ensure the store fulfills all legal health and safety guidelines.

As an Area Manager, I was looking after Branches, Mentioned below.PIZZA HUT - DOMINO'S PIZZA  -  KFC  -  LONDON FISH & CHIPS  -  TURKISH GRILL -   PAPPAROTI COFFE SHOPSales: Ensure the store meets or exceeds weekly, monthly, and annual sales budgets and consistently contributes to the company's overall achievement. Quality Brands, standards, and core competencies through everyday activities (leadership, commitment, passion, sales focus, drive for results, etc.). Demonstrate a comprehensive understanding of the store's sales mission and the ability to communicate it effectively in actionable terms to the store staff. Own his / her business and is able to quantifiably articulate overall store metrics and performance. Motivate staff, build brand commitment, and hold staff accountable for meeting critical internal KPIs and external sales opportunities. Identify and capture external sales opportunities to include, but are not limited to, business-to-business contacts, external networking events, and marketing opportunities. Proactively manage inventory levels in accordance with the store's individual trends to ensure stock levels are in line with sales demands and quality assurance guidelines while minimizing stocks, overstock, and dated products.Staff Development: Partner with the Director to hire, manage and develop store personnel in accordance with Quality Brands, standards and guidelines in order to ensure a dynamic, knowledgeable, and sales-driven team. Recruit qualified individuals for open positions. Proactively and effectively network to provide viable candidates for the store and the district. Retain high performers and control turnover. Train and hold staff accountable to company standards, ensuring daily operations and sales are achieved. Build a talent pool to prepare for staffing gaps due to promotions, peak selling seasons, and/or turnover. Train, coach, and mentor store staff to be highly engaged and fluent with sales techniques.