Summary

Worked as a travel consultant since 28 OCT 2009 till date in Syndic Travel.

Worked as an Accounts Realization Officer RFM Loyalty Pvt. (Ltd)

Can speak English very Fluently.

Computer Typing Speed is 35.

Familiar with both Computer Hardware Software.

Experience

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Travel Consultant
Syndic Travel
Oct 2019 - Present | Karachi, Pakistan

Planning itineraries
Arranging airline tickets and other travel services for customers
Communicating with customers to determine date of travel, destination, and mode of
transportation Providing customers with brochures, maps and other information that could help
their travel easier Computing travel costs
Negotiating with various travel-related companies to get discounts and freebies
Providing group travelers package tours; recommending travel guides, destinations and other details
based on customer needs
Resolve Passengers issue
Give training to new agents on SABRE

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Front Desk Officer
Foundation Public School
Feb 2018 - Oct 2019 | Karachi, Pakistan

Planning and implementation.
Public dealing, especially with the parents.
Taking rounds of the school to check on the behavior and decorum.
Coordinating with the SLC to conduct events.
Helping in Admission Polices & handling the admission procedure. Coordination with Head Office on policy matters and approvals. Supervising the enforcement of general campus discipline. Principal’s coordinator on campus administration and operations. Contributing team member in organizing special events.
Support to academic counseling events on campus.
Day-to-day and periodic documentation of internal communication.
Maintaining the stationary store and keeping the inventory records

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Executive Assistant
Faysal Asset Management
Jul 2016 - Jan 2018 | Karachi, Pakistan

Act as the point of contact among executives, employees, clients and other external partners.
Manage information flow in a timely and accurate manner. Manage executives’ calendars and set up meetings.
Make travel and accommodation arrangements.
Oversee the performance of other clerical staff.
Act as an office manager by keeping up with office supply inventory.
Format information for internal and external communication – emails/calls.
Screen and direct phone calls and distribute correspondence
Organize and maintain the office filing system.

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Parent Relationship Officer
Beaconhouse School System
Apr 2015 - Jun 2016 | Karachi, Pakistan

Maintain the admission process with a portfolio of programs in close liaison with all academic departments’ classes.
Handle telephone & email enquiries from prospective students & their parents independently & in timely & professional manner.
Greet walk-in parents/students & provide information regarding entry test & giving a campus survey.
Register the students on BEAMS, Maintaining student files, ensuring all documents are available.
Provide the first point of contact for customers building queries & liaise with the appropriate school team to ensure prompt resolution.
Resolving student’s & parents issues.
Follow ups over the phone & e-mail regarding any issue on admissions/readmissions, fee or withdraw.
Provide support for any school events as & when required.
Any other task or project assigned by the management from time to time.

Education

Iqra University
Masters, Masters in Business Administration, MBA in HR‎
Business Maths, Accounting For Managers, Business Economics And Stats
CGPA 3.5/4
2022
University of Karachi
Bachelors, Bachelors in Arts, ‎
Sociology, Education, English
Grade C+
2016
H.S. C Part I & II Private
Intermediate/A-Level, Faculty of Arts, Intermediate‎
Arts
Grade C+
2012
St. Paul's English High School
Matriculation/O-Level, Matric in Arts, S.S.C Part I & II‎
Commerce
Grade C+
2002

Skills

Expert Benefits Administration
Expert Classifying Employees
Expert Performance Management
Expert Administrative Assistance
Expert Aftersales Skills
Expert American Accent
Expert Answering Inquiries
Expert Appointment Scheduling
Expert Branch Management
Expert British Accents
Expert Calendar Management
Expert Call Center Services
Expert Career Advisory
Expert Career Counseling
Expert Cargo Logistics
Intermediate Cash Handling
Expert Client Acquisition Skills
Expert Client Correspondence
Expert Client Dealing
Expert Client Followup
Expert Client Realtionship Management
Expert Close Attention to Detail
Expert Comminution Skills
Expert Committed to Customer Satisfaction
Expert Committed to Customer Services
Expert Complaint Investigation
Expert Complaint Management
Expert Complaint Resolution
Expert Compliant Handling
Expert Computer Proficient
Expert Configuring Software
Expert Convincing People
Expert Cooordination Skills
Expert Coordination Skilla
Intermediate Cross Cultural Communication Skills
Intermediate Customer Acquisition Skills
Expert Customer Analysis
Expert Customer Communication Skills
Expert Customer Interaction Management
Expert Customer Relationship Management
Expert Customer Serve Skills
Expert Customer Service
Expert Customer Service Skills
Expert Database Impact
Expert eBay Account Handling
Expert Email Ettiquete
Expert Email Writing
Intermediate Employment Law
Expert Fluent in English
Expert Fluent in English

Languages

Intermediate English
Intermediate Urdu
Intermediate Punjabi

Companies Followed