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Summary
I am a self motivated pro active person who is committed to be an independent individual and get things work in a best possible manner using the minimum possible time. According to me Time is money so I prefer to do whatever it takes to get the things moving in the right direction.nI want to do some thing for my nation in any way, want to improve Pakistan's image in the world.
Projects
Experience
Operations Manager
• Managing the process of identification & development of existing AML/ KYC system of the bank
• Reviewing & identifying discrepancies of customer profile through triggered KYC cases by FCCM
• Handling customer complaints and acting accordingly as per Bank policies
• Handling all sort of Inward & Outward Remittances
• Replying to head office queries and reporting efficiently to the State Bank
• Conduct outside sales efforts commensurate with market opportunity to generate new business clients, while also maintaining and expanding existing consumer and business banking relationships
• Rectifying anomalies identified at branch level with regard to maintenance/ updation of KYC forms
• Responsible for ensuring all business transactions and practices within span of control comply with all regulations and the Bank’s Code of Conduct
• Monitoring the KYC/ CDD of new onboarding accounts and existing accounts
General/ Retail Banking Officer
• Managing the process of identification & development of existing AML/ KYC system of the bank
• Reviewing & identifying discrepancies of customer profile through triggered KYC cases by FCCM
• Handling customer complaints and acting accordingly as per Bank policies
• Handling all sort of Inward & Outward Remittances
• Replying to head office queries and reporting efficiently to the State Bank
• Conduct outside sales efforts commensurate with market opportunity to generate new business clients, while also maintaining and expanding existing consumer and business banking relationships
• Rectifying anomalies identified at branch level with regard to maintenance/ updation of KYC forms
• Responsible for ensuring all business transactions and practices within span of control comply with all regulations and the Bank’s Code of Conduct
• Monitoring the KYC/ CDD of new onboarding accounts and existing accounts
Branch Service Officer
• Administer cross selling of bank products and services to customers.
• Evaluate credit card applications and ensure compliance to current bank policies and regulations.
• Ensure compliance all policies and regulations and address any business related issue.
• Monitor all issues by regulators and execute various audit points within timeframe.
• Develop and provide enhancement to present banking services and product among community.
• Develop and maintain effective relationships with small customers and initiate an increase in business.
• Ensure optimal levels of customer services at all times.
• Home Remittance
• Understanding customer needs and advising them with best possible bank products
• Account Opening, Issuance of Pay Orders, Traveler cheques and Tranfering accounts
Teller
Customer Relations Officer
• Handling sale and purchase of certified Suzuki used vehicles
• Providing prompt and professional replies to customer feedback
• Ensuring the relevant departments is made aware of concerns raised by customers so that they may carry out corrective measures
• Recording customer feedback in CRM to generate reports to generate management reports
• Briefing customers with vehicle payment mode & terms and conditions
• Maintaining customer data base at CRM software and briefing customers for periodic maintenance of their vehicles
• Post Service Follow Up via CRM
• Post service feedback analysis and countermeasures
• Sustaining long term relationship with customers
• Advising customer to the best for the maintenance of their vehicles through periodic maintenance plan by Pak Suzuki
