Summary

Throughout the course of my career, I have perfected my complaint resolution and communicating abilities.I am a capable and consistent problem-solver skilled at prioritizing and managing projects with proficiency. In my previous experience,i contribute communication l, customer service and call center toward team efforts. I am progressive minded and in tune  in new developments in my field.I have proven to be effective and collaborative with strong team work talents.I enjoy collective brainstorming sessions which all me to to coordinate activities to achieve a common gaol.Throughout the course of my career, I have perfected my complaint resolution and communicating abilities.I am a capable and consistent problem-solver skilled at prioritizing and managing projects with proficiency. In my previous experience,i contribute communication l, customer service and call center toward team efforts. I am progressive minded and in tune  in new developments in my field.I have proven to be effective and collaborative with strong team work talents.I enjoy collective brainstorming sessions which all me to to coordinate activities to achieve a common gaol.

Experience

Company Logo
CSE
IBEX GLOBAL
Mar 2022 - Nov 2022 | Lahore, Pakistan

I was doing my services as CSE

Company Logo
BSO
Insurance Jubilee Life
Aug 2020 - Nov 2021 | Lahore, Pakistan

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Education

University of the Punjab
Bachelors, Bachelors in Commerce, B.Com‎
Management Accounting
Grade C+
2019
University of the Punjab
Bachelors, , B com‎
Accounting & Finance
Percentage 50%
2019

Skills

Expert Ability to Maintain Professionalism
Intermediate Ability to Promote a Positive Image of the Bank
Intermediate Accounting Standard
Beginner Accounts
Expert Active Listening
Beginner Answering Inquiries
Expert Binding Knowledge
Intermediate Branch Banking
Intermediate Business Development
Expert Client Correspondence
Intermediate Client Realtionship Management
Beginner Commercial Real Estate Knowledge
Expert Communication and Interpersonal Skills
Intermediate Composition Knowledge
Intermediate Computer Proficient
Intermediate Cooordination Skills
Beginner Creative Writing
Beginner CRM Command
Expert CRM Command
Intermediate Customer Acceptance
Expert Customer Acquisition Skills
Expert Customer Analysis
Expert Customer Care Representation
Expert Customer Relation Management
Intermediate Customer Satisfaction Management
Beginner Customer Service
Intermediate Customer Service Skills
Expert Customer Support
Expert Database Impact
Intermediate Database Management 
Expert Ecellent Communication Skills
Expert eCommerce Account Handling
Beginner Email List Management
Expert Fluent in Urdu
Beginner Followup
Beginner Front Desk Management
Expert Front Office Support
Expert Handle Stressful Situations
Expert Handling Assignments
Expert Inbound Call Handling
Intermediate Interpersonal Skills
Intermediate Lead Genaration
Intermediate Lead Generation
Expert Listening to Customer
Beginner Manage Client Bookings
Intermediate Marketing Stratergies
Beginner Microsoft Access
Expert Microsoft Excel
Expert Microsoft Office 1
Beginner Microsoft Office Suite or Similar

Languages

Intermediate English

Somia Contacts

Shamas Akhtar Akhtar
Ibex Solutions