Summary


To be a part of well reputed organization which provides steady career growth along with job satisfaction & where i contribute best of my knowledge & skills for the betterment & growth of organization.


Experience

Company Logo
Sales Executive (International Sales)
Jupiter Dispatch Services
Feb 2024 - Present | Lahore, Pakistan

Company Logo
Sales Executive (International Sales)
Nopex Services
Nov 2022 - Feb 2024 | Lahore, Pakistan

Company Logo
Manager Administration & Marketing
Zaib Builders & Developers
Jul 2021 - Oct 2022 | Gujrat, Pakistan

Company Logo
Assistant Manager Customer Services
National Furnishers
Dec 2018 - Jul 2021 | Gujrat, Pakistan

Resolve products/service problems by clarifying customer complaints.
Manage large amount of incoming calls,
Identify and asses customer\'s needs to achieve satisfaction,
Build sustainable relationships
Handle complaints, provide appropriate solutions
Follow-up
After Sales Services
Looking after the team & team work for ensuring the quality services
Coordination / Meetings/ Correspondence with all concerned Departments
Follow communication procedures guidelines and policies.
Compile reports on overall customer satisfaction.

Company Logo
Admin Officer
City Public School, Lalamusa.
Aug 2015 - Dec 2018 | Lalamusa, Pakistan


Prepare regular reports on expenses and office budgetsOrganizing a filing system for important and confidential documentsPrepare daily reports and correspondenceAbsent reporting to parentsArrange tripsArrange PTM'sResult compilation etc.

Company Logo
Financial Consultant
Dubai Islamic Bank Pvt. Ltd. Lalamusa
Mar 2015 - Jul 2015 | Lalamusa, Pakistan


Selling banking products/services.CorrespondenceMVR'sEnsure quality services up to Organization Standards.Contributes to team effort by accomplishing related results as needed.Client Satisfaction

Education

Virtual University of Pakistan
Masters, Masters in Business Administration, Masters in Business Administration‎
Management
2014
Virtual University of Pakistan
Masters, , MS/MBA‎
Management
CGPA 2.5/4
2014
Virtual University of Pakistan, Lahore.
Bachelors, Bachelors in Science, Bachelor of Business Administration‎
Marketing
2011

Skills

Intermediate Analytical Skills
Expert Client Dealing
Intermediate Client Services Management
Intermediate Client Success Management
Intermediate Configuration Switches
Intermediate CRM Command
Expert Customer consultancy
Intermediate Customer Satisfaction Management
Intermediate Customer Service
Expert Emotional Intelligence
Intermediate Extensive Product Knowledge
Intermediate IT Support Responsibilities
Intermediate Laboratory Operations Management
Intermediate MS office (Excel, Word, Power Point)
Intermediate Pro-active & Resourceful
Intermediate Record Keeping
Expert Spreadsheet Navigation
Expert Wiilingness to Learn
Intermediate Written Oral and Communication
Intermediate المهارات المعدنية
Intermediate الاحتفاظ بالمبيعات
Expert الاستماع إلى العملاء
Intermediate تمثيل رعاية العملاء

Languages

Expert English
Expert Urdu
Intermediate Punjabi
Intermediate Sindhi