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Summary
Experienced and results-driven IT Manager and Team Lead with over 20 years of expertise in network and system administration, IPv4 leasing, WordPress development, and web hosting. Skilled in designing and implementing robust IT infrastructures, leading to a 30% improvement in network performance. Successfully developed custom WordPress solutions, increasing website traffic and user engagement by 25%. Oversaw IPv4 leasing operations, driving a 40% revenue growth. Proficient in web hosting technologies, achieving a 50% reduction in server downtime through proactive monitoring and maintenance. Additionally, led social media marketing initiatives, boosting customer acquisition and brand visibility by 20%.
Projects
Experience
IT Manager
Managed leasing of 100K+ IPv4 addresses, ensuring full compliance with registry policies, Issuing LOA, updating ROA/RPKI, cleaning blacklisted IPs, and and providing technical support to clients.
Developed and optimized a Web Hosting Website & WHMCS-integrated platform, increasing automation by 30%.
Implemented automated invoicing, reducing errors by 25% and speeding up payments by 50%.
Improved support ticket resolution time by 20%, boosting customer satisfaction by 15%.
Maintained 99.99% uptime for hosting services, reducing downtime by 20% through proactive measures.
Supervised social media marketing campaigns, achieving a 20% increase in customer acquisition.
Managed paid social campaigns, driving a 40% increase in lead generation and 25% sales growth.
Coordinated with content creators to produce high-engagement content, driving a 50% increase in audience interaction and a 20% rise in conversion rates.
System/Network Engineer
Designed, implemented, and optimized a robust network infrastructure supporting over 600 nodes, utilizing Cisco switches, routers, firewalls, and overseeing the installation and configuration of additional servers, resulting in a 25% increase in network efficiency and reduced downtime.
Led and managed a team of network and system professionals, ensuring smooth operation and support for all aspects of the organization's IT infrastructure.
Administered and maintained critical servers, including Email Server, Antivirus Server, Domain Controllers (DC/ADC), DNS, DHCP, and file servers, improving system uptime to 99.9%.
Deployed and managed network monitoring services to proactively address issues, reducing network incidents by 30% and enhancing overall system reliability.
Technical Support Engineer
Set up, configured, tested, and maintained over 100 new computer systems including peripherals, applications, and databases, increasing network performance & organization’s revenue by 30%.
Provided cost-effective support solutions to users which reduced company spending by 20% annually.
Ran 25+ support tickets daily with a 99% success rate, & applied best practices for ticket management reducing resolution time by 30%.
