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Summary
A sales veteran equipped with over 04 years' experience in Customer Services, Account Management, Customer Relations/Retention, Inside and Outside Sales - on both local and international levels. Highly self motivated and dedicated towards work with a constant learning and self development attitude. High attention for detail with adherence to pristine work ethics and ability to achieve goals and deliver results under high pressure.
Experience
Resolution Specialist
- Resolving warranty claims that require critical decision while abiding with insurer compliance.
- Responsible to retain accounts on board by handling their escalated concerns on priority.
- Corresponding with concerned repair depot to find possibility of speeding up a repair in progress.
- Assisting accounts department to expedite a delayed reimbursement to improve customer's experience.
- Authorizing to re-route a shipment with the concerned delivery partner including FedEx, UPS and United States Post Service.
- Supporting claims specialists with an alternate resolution on a claim which cannot be resolved by following standard course of action.
- Ensuring the service level beyond 95% both as an individual and as a team member.
- Recommending claims specialists to their reporting authority or to quality assurance for counselling, aiming to improve their soft & hard skills for best customer service experience.
- Identifying a clerical mistake or a system issue to help making the claim process efficient and eliminate any delay in the standard turn around time.
- Discovering and proposing new procedures to the operations aiming to maintain and achieve better service level.
