Summary

Organized and customer-focused Front Desk Officer in fast-paced environments. Skilled in managing calls, scheduling, and handling inquiries professionally. Strong communication, multitasking, and problem-solving skills, ensuring smooth operations and a welcoming reception area. Proficient in office software and committed to delivering excellent administrative support and customer service.

Projects

Al Faisal Markaz Nabina

Experience

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BSC
EFU-Life Insurance
Oct 2022 - Oct 2023 | Faisalabad, Pakistan

• Advised customers on saving plans and assisted with account opening processes.
• Handled customer queries related to debit cards, checkbooks, and remittance services.
• Processed a high volume of customer service requests and facilitated smooth banking operations.

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Customer service relationship
Kashif goods transport company
Jan 2018 - Feb 2022 | Faisalabad, Pakistan

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BSO
jubilee life insurance
Apr 2017 - Oct 2017 | Faisalabad, Pakistan

• Advised customers on saving plans and assisted with account opening processes.
• Handled customer queries related to debit cards, checkbooks, and remittance services.
• Processed a high volume of customer service requests and facilitated smooth banking operations.

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Coordinator and Teacher
Private school
Mar 2014 - Mar 2017 | Faisalabad, Pakistan

Dealing with parents with different meetings and children and meetings with teachers in school matres.

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Teacher
Govt school
Oct 2011 - Feb 2012 | Faisalabad, Pakistan

working with special needs.

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Tcacher
Govt school
Jan 2011 - Jun 2011 | Faisalabad, Pakistan

Teaching and working with special children with behaviour problems, mentally disorders children and with mentally challenged children.

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Admission Officer & Management Trainee Officer
Vocational Training Sanatzar Institute
Jan 2010 - Dec 2010 | Faisalabad, Pakistan

Manage students admissions and office file records and training for staff according to their working and duties. 

Education

University of the Punjab
Masters, Masters in Arts, M.A Islamic studies‎
Islamic Studies
Grade C
2009
Allama Iqbal Open University (AIOU)
Bachelors, Masters of Education, M.A‎
Education Management
Percentage 58%
2009
Govt college samanabad Faisalabad
Diploma, ‎
Computer
Completed
2008
University of the Punjab
Masters, , B.A‎
Percentage 58%
2005
Faisalabad Board (BISE Faisalabad)
Intermediate/A-Level, , F.A‎
Percentage 53%
2003
Faisalabad Board (BISE Faisalabad)
Non-Matriculation, Matric in Arts‎
Arts
Completed
2001

Skills

Beginner beginner
Intermediate Business Development
Intermediate CEM Deployment
Expert Client Dealing
Expert Consumer Interaction Management
Expert Coordination Skillss
Intermediate Cost Accounting Standards
Intermediate Customer Dealing
Intermediate End-to-End Sale
Intermediate Financial Accounting
Intermediate Financial and Budgeting Skills
Expert Interpersonal Skills
Intermediate Managerial Skills
Expert Market Knowledge
Expert Negotiation Skills
Expert Persuasion Customer
Expert Quick Learner
Intermediate Reporting Abilities
Expert Reporting Skills
Expert Risk Management
Intermediate Sales
Expert Sales Oriented
Expert Scale Management
Expert Security Principles
Intermediate Telesales
Expert Time Management
Expert Transaction Management
Expert معرفة إشارات المرور
Intermediate إدارة العمليات الإدارية
Expert اكتساب المبيعات
Intermediate المبيعات الاستراتيجية
Expert تمثيل رعاية العملاء
Intermediate تحليل نمو المبيعات
Intermediate تطوير مبيعات B2B

Languages

Expert Punjabi
Expert Urdu
Intermediate English

Companies Followed