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Summary
Experienced professional with over 5 years in customer support, sales, and product development.
Skilled in building strong customer relationships, driving sales, and developing innovative products.
Seeking a challenging position where I can lead and utilize my professional skills towards the growth of the organization.
Projects
Experience
Senior Executive Operations & Sales
Conducting market research to identify selling possibilities and evaluate customer needs.Actively seeking out new sales opportunities through cold calling, networking and social media and promotional emails,
Investigating and resolving bank transfer inquiries from our customers and ACE UNION internal teams.
Managing a team of individual's and supervising them regarding processes.
Handling Payment Screening and Investigation Process.
Liaising with the Product Team in order to automate/Improve the existing process.
Assist management with hiring processes and new team member training.
Analyzing process/procedures for continuous improvement.
Perform effective people management (one-to-ones, coaching, career development)
Daily/weekly control and monitoring of the operations (timely reaction on different situations).
Senior Executive Customer Experience
Career Growth,
Internship
Officer
Executive
Senior Executive
Acting as a company's ambassador while serving customers across Europe, the UK, Canada, Australia in any of their issues, queries, or technical issues (be it their billing, payments, top-ups, transfers, chargebacks, disputes, referrals, accounts, products.Managing/escalating customer issues using different channels and maintaining excellentcommunication via Chat/Email and Call. Reaching back to customers for quality assurance& customer satisfaction.
Incoming calls were quickly triaged and escalated as needed, reducing the average response time to resolution by 100.
Handled over 185 customer queries a day and achieved a first call resolution rate of 100 with a 97 customer satisfaction rate.
Processed 1000+ payments and accomplished a compliance rate of 100.
Led the team of 10 members to achieve customer satisfaction, earning recognition from upper management and financial reward. consistently maintained 100 customer satisfaction ratings.
