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Summary
I'm a hardworking and motivated individual who is dedicated to making a positive impact in your organization. I always give my best effort and strive to help the team succeed. I enjoy challenges and am eager to use my skills to contribute to your company's growth.
Experience
Customer Care Officer
Enter Description
Operation Department (Head Office)
Responsibilities,
Assist customers with troubleshooting mobile banking app issues, such as login problems, transaction errors, or navigation difficulties.
Provide step-by-step guidance on using various features of the mobile app, including fund transfers, bill payments, and account management.
Guide customers through the process of activating new debit cards over the phone.
Verify customer identity and card details to ensure security and compliance with activation procedures.
Address any concerns or questions related to card activation, such as PIN setup or usage instructions.
Listen to customer complaints and concerns attentively, demonstrating empathy and understanding.
