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Summary
IT Support Engineer who is capable is installing and configuring computer hardware and operating systems; maintaining and monitoring computer networks and systems; analyzing call logs to detect underlying issues, setting up system faults and fixing technical issues.
Projects
Experience
IT Support Engineer
As part of the Warranty Department's IT team, I focus on optimizing technology solutions that enhance warranty claim processing and customer support. My role involves managing software systems, ensuring data integrity, and streamlining workflows to improve efficiency. I collaborate with cross-functional teams to implement innovative tools and technologies, driving better customer experiences and supporting our commitment to quality and reliability. Through data analysis and system improvements, I help identify trends and insights that inform strategic decisions and enhance overall operational effectiveness.
IT Support Technician
1-Installing and configuring computer hardware, software, systems, networks, printers, and scanners.
2-Monitoring and maintaining computer systems and networks.
3-nstall and configure appropriate software and functions according to specifications.
4-Responding in a timely manner to service issues and requests.
5-Ensure security and privacy of networks and computer systems.
6-Organize and schedule upgrades and maintenance without deterring others from completing their work.
7-Perform troubleshooting to diagnose and resolve problems (repair or replace parts, debugging etc).
8-Maintaining an inventory control.
9-Maintaining records/logs of repairs and fixes and maintenance schedule.
10-Identify computer or network equipment shortages and place order.
IT support Technicain
My responsibilities:-
IT SUPPORT TECHNICIAN
Installing and configuring computer hardware, software, systems, networks, printers, and scanners.
Monitoring and maintaining computer systems and networks.
Install and configure appropriate software and functions according to specifications.
Responding in a timely manner to service issues and requests.
Ensure security and privacy of networks and computer systems.
Organize and schedule upgrades and maintenance without deterring others from completing their work.
Perform troubleshooting to diagnose and resolve problems (repair or replace parts, debugging etc).
Maintaining an inventory control.
Maintaining records/logs of repairs and fixes and maintenance schedule.
Identify computer or network equipment shortages and place order.
