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Dania Khalil
Call center representative
Nexus bpo - Lahore, Pakistan
Summary
Recently complete my bachelor's degree with excellent communication and problem-solving skills, armed with 1year of job experience in customer service. Achieved a 98% customer satisfaction rate by offering timely resolutions for customer queries. Proficient in keeping clients updated with new launches and providing comprehensive explanations of company products.
Experience
Call center representative
Nexus bpo
Sep 2023
- Mar 2024
| Lahore, Pakistan
Science teacher, islamiat/Pak studies
DIYAR-E-ILM public school
Jan 2021
- Feb 2023
| Dera Ghazi Khan, Pakistan
Consultant and front desk officer
SSA academy
Jan 2020
- Feb 2021
| Dera Ghazi Khan, Pakistan
Education
Bahauddin Zakariya University
Bachelors,
Bachelors in Arts,
Langauge (Arabic), Political Science, Sociology
2021
Board of Intermediate and Secondary Education Dera Ghazi Khan
Intermediate/A-Level,
,
Chem, Phy, Maths
2019
Board of Intermediate and Secondary Education Dera Ghazi Khan
Matriculation/O-Level,
,
BIO, PHY, MATHS, CHEM
2016
Skills
Intermediate
Adobe Premiere Pro
Expert
Computer Proficient
Intermediate
Customer Service Skills
Intermediate
Cutomer Services
Beginner
Data Comparison
Intermediate
Email List Management
Expert
End to End Sales
Expert
Financial and Budgeting Skills
Intermediate
Fluent in Arabic
Beginner
Fluent in Engslish
Intermediate
Microsoft Outlook
Expert
MS Office
Expert
Persuasion Customer
Intermediate
Scale Management
Intermediate
Security Principles
Intermediate
Tajweed
Expert
Teaching Skills
Beginner
Telemarketing Skills
Expert
Time Management
Intermediate
Typing Speed
Intermediate
Video Editing Techniques
Beginner
عمليات خدمة العملاء
Languages
Intermediate English
Expert Urdu