Summary

To work for the prestigious organization with all my efficiency, diligence and integrity for taking the company to the next level and enhancing the profits of the company and heightening the strong customer rapport. My active experience and communication skills can help in achieving the customer satisfaction

Projects

Retail Network expansions

Experience

Company Logo
Sr. Executive Retail Operations
Digital World Pakistan
Jul 2021 - Present | Lahore, Pakistan


Responsible for manage the operations of all branches and EDP, s.
Preparing the branches and EDP, s audit plan and conducting the audit process as per set SOP, s.
Responsible for preparing the monthly and annual Receivable Reports.
Follow up the payments which has overdue the credit period days set by the company.
Monthly preparing the Credit Limit analysis report for dealers and change their credit limits as per required according to their payment history.
Preparing the daily sales, collection and deposit report for all the branches and EDP, s.
Daily coordinate with all branches and EDP’s regarding their operational matters and providing resolution for the queries.
Monthly preparing the tax Challans Reports for all branches and EDP’s.

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Operations Manager
Popcorn Place
Oct 2019 - May 2021 | Dammam, Saudi Arabia

Company Logo
Operations Manager
POSH BITE COMPANY LLC
Dec 2013 - Feb 2019 | Dubai, United Arab Emirates

• Direct and supervise retail staff across several retail outlets to ensure they meet set objectives
• Provide training to retail employees to develop their skills and enhance their job performance
• Ensure compliance with company policies and procedures
• Provide solutions that address performance issues in a timely and effective manner
• Monitor the activities of the customer service department of retail outlets to ensure a satisfied clientele
• Contact store managers and other retail staff to communicate relevant information
• Mentor and motivate sales staff to put in their best in order to achieve financial goals
• Develop and implement budget and plans for retail operations
• Visit retail establishments to ensure efficient and effective management as well as high performance sales
• Develop policies for the merchandising of goods in retail stores
• Monitor inventory levels to determine the need for stock supply at each retail outlet
• Ensure compliance with health/safety policies and procedures at retail sites
• Listen to customer complaints to address & resolve their issues
• Evaluate operational and financial records to determine sales performance of a retail store.

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Assistant Store Manager
BHS ( Al Maya Group)
Jun 2010 - Aug 2013 | Dubai, United Arab Emirates

British Home Store (UAE) June 2010 to August 2013
Assistant Store Manager
Responsibilities:
• To make the store individual sales plan.
• Motivate to store sales team for achieving sales target.
• Gives awareness to staff about market positions.
• Managing the stock supply and demand.
• Handling the stock shortage.
• To make staff schedule according to store requirements. .
• To make the cash and bank statements on daily basis.
• To make the staff salary sheets and attendance details through ATS Systems and manually also.
• To analysis the sales reports to know about sales achievements and last year’s sales targets analysis.
• To analysis stock reports to make sure the maximum availability of stock on the floor.
• To make the department wise sales reports and analysis the top selling departments in the store and make sure the availability of top selling department on floor.

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Team Member
KFC
Dec 2007 - Oct 2009 | Lahore, Pakistan

Responsibilities
• To collect the data from customers feedback.
• Maintain the closing stock report.
• Maintain LIFO FIFO for stock record.
• Follow up all the company food policy standards.
• To handle the pos machine.

Education

The Superior College
Masters, , MBA‎
Finance
Percentage 65%
2010
University of the Punjab
Bachelors, , B.Com‎
Percentage 51%
2007
LAHORE BOARD
Intermediate/A-Level, , I.Com‎
Percentage 48%
2005
LAHORE BOARD
Matriculation/O-Level, , Matric in Arts‎
Percentage 50%
2003

Skills

Expert Account Management
Expert Accounting Skills
Expert Accounts Administration
Expert Accounts Finalization
Expert Accounts Handling
Expert Accounts Receivable
Expert Active Listening
Expert Aesthetic Procedures Knowledge
Expert After Sales
Expert Amin Management
Expert Analytical Skills
Expert Analytical Thinking
Expert Audit Management
Expert Audit Reports Management
Intermediate Banking
Intermediate Basel Implementation
Expert Binding Knowledge
Expert Branch Management
Expert Branch Support.
Expert Brand Development Strategies
Expert Brand Management
Intermediate British Accents
Expert Build Strong Teams
Expert Building Codes & Regulations
Expert Business Development
Expert Business Development Process
Expert Business Development Process 1
Expert Business Development Strategies
Expert Business Orientation
Expert Business Strategy
Intermediate Candela
Intermediate Candela Software Command
Beginner Career Development Coaching
Expert Chat Support
Expert clearance
Expert Client Dealing
Expert Client Followup
Expert Client Relations Management
Expert Client Relationship
Expert Client Relationship Management
Expert Clint Services
Expert Clothing Retail Operations
Expert Committed to Customer Services
Expert Communication Skill
Expert Communication Skills
Expert Configuration Switches
Expert Configuring Software
Expert Conflict Management
Expert Conservation Awareness
Intermediate Contact Center Consulting

Languages

Expert Punjabi
Intermediate Arabic
Expert English
Expert Urdu