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Summary
I bring along more than a 4 Year holds strong understanding of operational & frontline nature of finance and accounts job and prioritizing various tasks & deliverables as required by customers & management with an excellent set of leadership skills and commitment. Proven expertise in effectively managing banking operational systems, processes and policies in support of organizations mission; supporting better management reporting, information flow and management, business process and organizational planning. Being an MBA in Finance from Federal Urdu University of Arts Science And Technology Islamabad, exhibit intricate understanding of operations, demand forecasting, budgeting & financial planning. I am fully capable of successfully managing multiple projects keeping in view the best practices for smooth operations.
My key skills comprise Accounts, Audit Management, Financial Management, Customer Service, Accounts/Receivable, Management, Accounts Reconciliation, Book Keeping, Negotiation, Banking Operations, Branch Banking, Operations Management, Business Growth Initiatives, Financial Management, Client Relationship Management, MIS and Team Leadership
I am currently engaged with Albarak Bank, Wah Cant. as Bank Service Office where I am responsible for managing the entire branch operation. Attached is my resume which showcases my progressive experience and successful track record for leading successful initiatives. My professional background and great industrial exposure coupled with an excellent track record makes me an ideal candidate for executive roles.
As such, I would welcome a discussion regarding opportunities with your organization that fit my background. Please feel free to contact me by phone or email.
Projects
Experience
Branch Service Officer
• Spearheading efforts across handling entire spectrum of functions pertaining to routine transactions for bank customers including cashing checks, accepting deposits and withdrawals
• Responsible for providing customer with a personalize and efficient cashier process, received customer payments via cash or cheques
• Adroitly handling whole gamut of activities viz., receive and count working cash at beginning of shift, identifying customers, validating & accepting cash/cheques, checking accuracy of deposit slip and processing cash withdrawals.
• Managing customer centric banking operations & ensuring customer satisfaction by achieving delivery & service
• Responsible for undertaking all balancing and administration activities; managing cash count and wrapping also maintain cash records..
• Handling customer’s complaints regarding savings accounts and other bank related products and providing best possible service within stipulated time to ensure utmost customer satisfaction.
Customer Service Officer(CSO)
• Nurturing healthy relationship with customers by satisfying their queries and providing them advice as per their individual needs for referral & repeat business
• Responsible to handling over all banking operations related to account opening, issuance of cheque books and maintain records
• Assessing internal and external customer feedback; identifying areas of improvement, ensuring prompt resolution of queries and grievances thereby ensuring customer delight.
• Maintained dormant account list and issue letters on monthly basis, also handle stop payments/release payments, closing of account with proper documentation
• Created and sustained a dynamic environment that fosters development opportunities and motivates performance among team members
• Inculcating professional competencies amongst the staff enabling their professional development and adding value to the organization’s human resource.
• Handled work related to account/payments clearing and remittance, inward/outward clearing maintenance, lodged outward clearing through NIFT, also reconciled cheques with NIFT scrolls
• Reviewed the financial statements of the organization to analyze its current market position and also share feedback to enhance company image targeting towards growth
Finance Manager
• Handled finance and administration compliance with various sponsors, accountable to prepare annual budgets, control and manage working capital for the company.
• Responsible for review the budget while analyzing expenses are on track as per program expenditure decided and update the Local Council
• Coordinated with bank for maintaining accounts records, reconciling of statements working closely with Statutory Auditor/Legal Consultants
• Judiciously implemented strategies for building team effectiveness by promoting a spirit of cooperation between team members while ensuring maintenance of proper discipline within the branch.
• Adroitly managed the administrative activities of the company along with maintenance of all documents.
• Managed customer centric operations & ensured customer satisfaction by achieving delivery & service.
• Managed the coordination function between the various functional departments (operational/process controls), customer service department and the clients itself. This also entails assisting & supporting the administrative and marketing departments in order to maintain and build business.
• Analyzed financial statements & preparing reports on performance of company, scrutinize the processes/procedural break downs in systems chain of operational divisions in the organization.
