Working as Support Officer.
Inter Bank Funds Transfer (IBFT) dispute.
EKP and BISP disputed transection.
Working on agent tax certificate.
Agent Onboarding in Branchless Banking.
ATM dispute transaction reversals.
working on agent commission disbursement and bill payment.
Redressing the customer complaints and provide the suitable solution.
Complaints handling on UNISON and via Email withing TAT.
Working on BISP Project
Monthly Reporting to the Management.

Working as District Coordinator Officer.
Mobile Wallet Openning and complain handling level 0 to 1.
Registration of the franchise / Hub  Account Opening.
Registration of the agents Account Opening.
Handling resolving a variety of the written and verbal customer complaints.
Ensure all complaints has been responded within TAT.
Provide all support for the project development to Bank Alfalah.
Complaints handling on UNISON and Via Email.
Working on the BISP project.
Working,  Management and stock keeping of the BVS Devices.
Agent account tagging and un-tagging with franchise.
Franchise and Agent Account Mapping for Digital TI&TO.
Handling Franchise and agents account closure request.
Keeping franchise security record.
Deployment of the BVS devices in field and resolve their issue.
Reporting to the channel planning team weeekly Monthly.

Working as Relationships Officer there.
manage all operational work.
Meet with new commer customer and guide about their requirements.
making documents for tender.
keeping financial record of the office.
take fallow up the pending payment.
insure to resolve all queries via email or phonically.
day end report to the manager.