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Summary
Professional with a demonstrated track record of customer service and success who is highly motivated and results-driven. I have four years of useful experience as a Customer Support Officer at TCS and one year as an Assistant Manager of Customer Success at Sowears.
During my time at TCS, I refined my skills in dealing with client enquiries, resolving complaints, and providing great service. While maintaining a cheerful and compassionate attitude to customer contacts, I routinely met and exceeded performance targets. I was able to properly manage complicated customer concerns and guarantee their demands were satisfied swiftly and effectively because to my strong problem-solving skills.
As an employee at Sowears, As an Assistant Manager of client Success, I was responsible for driving client retention and loyalty. I worked with cross-functional teams to create strategies that increased customer satisfaction, identified areas for improvement, and proactively handled customer problems. I contributed to the overall growth and success of the organisation by implementing customer success initiatives.
I have good communication and interpersonal abilities, which enable me to form strong relationships with both customers and colleagues. I am skilled at detecting consumer needs and developing solutions to their individual requirements. With a customer-centric approach, I always aim to exceed expectations and provide outstanding service at all times.
Now looking for new challenges and chances at Rozee.pk, a renowned online employment marketplace, where I can put my skills to use and contribute to the development of the organisation. With my established customer support and success record, as well as my devotion and drive, I am confident in my ability to make a good effect and assist Rozee.pk in continuing to deliver exceptional service to its clients.
Overall, I bring a strong work ethic, a customer-focused attitude, and a drive to produce excellent results. I am excited to put my abilities and experiences to work in order to increase customer satisfaction and contribute to the growth and success of rozee.pk
Experience
Assistant Manager sales and marketing
As a permanent employee, we contribute to the growth of self-
generated businesses by collaborating with existing customers and the
local community.
Assist the Sales Manager in evaluating and analyzing the book of
business for the site/sales team in order to increase sales, referrals, and
track sales.
Identifying opportunities and strategies to increase sales.
Customer success officer
As an employee at Sowears, As a Customer Success Officer, I was
responsible for driving client retention and loyalty.
I worked with cross-functional teams to create strategies that increased
customer satisfaction, identified areas for improvement, and proactively
handled customer problems.
I contributed to the overall growth and success of the organization by
implementing customer success initiatives.
Assistant Manager Hr
As an Assistant Manager Human Resource at this company, was
responsible for hiring and recruitment process
Responsibilities also included conflict resolution, professional analysis
of employees, their training and healthy working environment.
This experience enhanced myleading ability and communication skills
for conflict resolution in work space
Admin/Customer Support Officer
Strong problem-solving skills enabled me to effectively manage
customer concerns and meet performance targets.
Handle existing clients requests and complaints. Providing inbound
primarily & outbound secondary customer support to customer centric
mindset and courteous behavior.
