HR Perfect Solution Providers (Pvt.) Ltd. is an HR Consultancy Firm located in Lahore, with regional offices in Islamabad, Karachi, Multan, and Faisalabad. HR PSP is providing Business Process Outsourcing (Recruit to Retire Process), Administrative Outsourcing & Tax, and Financial Consultancy to clients. We are managing the operations of around 6000 employees located in different cities of Pakistan. Following are the key responsibilities which I am accountable for:
· Leading the HR Operations team while ensuring there is an augmentation in terms of efficiency and productivity from a deliverables perspective
· Enabling HR Systems and Workload synergies so that all clients and internal customers are effectively managed with the utmost focus on service delivery and efficiency
· Providing proactive and business-aligned leadership on staffing expertise to ensure that the time to hire KPI is efficiently managed while ensuring that the talent acquisition framework enables the right talent hiring
· Developing a better and healthy business relationship with clients and identifying their needs and recommending the best solutions
· Developing in-depth knowledge of company offerings to identify profitable business opportunities and streamline Company & Customer’s Work Scope

Looking after the end to end HR Operations of Head Office & Retail Store Staff along with Total Rewards (Payroll, Full & Final Settlement, Annual Increment & Bonus, Sales Incentives) etc. 

Maintaining the Internal Equity (Overview of employee vs industry)Responsible for managing Company’s Payroll.Management of Bonus & Increment Exercise.Effective & timely processing of Employee’s provident funds & Employee Exit Management.Salary Offer computation for all new joiners [HO & Stores]Development of annual performance/incentive plans, its execution and timely conclusion.Management of employee’s insurance contracts under close liaison with Insurance providersDevelopment of Company Policy ManualDevelopment of Company Code of Conduct & Disciplinary Action PolicyQuarterly HR Dashboard process designing & managementQuarterly Management Reporting and Analytics (Leavers, Joiners, Head Count, & Cost to Companyreports)Management of HRIS System & Automation in HR ProcessesDevelopment of SLA’s & SOP’s in liaison with key stakeholdersAccurate representation of Organizational Charts.

Sapphire Retail Limited is the earning arm of the Sapphire Group’s Textile Products. Within few years the company has emerged as a leading retail brand of Pakistan’s largest and innovative textile structure. It has presence across Pakistan with 20 large stores in country’s top retail hubs.

I report directly to the Head of HR and responsible for the three key structures/units within my profile. As a Reward & Analytics Manager I am responsible to design, implement and monitor key tasks in line with reward strategies of various groups including Sales, Marketing, Finance and Support units. This includes a close liaison with senior management of groups including development of Management Dash Boards. I am also responsible in formulation of HR related policies from policy development till BOD approvals. This includes working closely with the stakeholders keeping in view the corporate policy and management’s directives. Following are the key responsibilities which I am accountable for.


• Maintaining the Internal Equity (Overview of employee vs industry)
• Responsible for managing Company’s Payroll.
• Management of Bonus & Increment Exercise.
• Effective & timely processing of Employee’s provident funds & Employee Exit Management.
• Salary Offer computation for all new joiners [HO & Stores]
• Development of annual performance/incentive plans, its execution and timely conclusion.
• Management of employee’s insurance contracts under close liaison with Insurance providers
• Development of Company Policy Manual
• Development of Company Code of Conduct & Disciplinary Action Policy
• Quarterly HR Dashboard process designing & management
• Quarterly Management Reporting and Analytics (Leavers, Joiners, Head Count, & Cost to Company reports)
• Management of HRIS System & Automation in HR Processes
• Development of SLA’s & SOP’s in liaison with key stakeholders
• Accurate representation of Organizational Charts.

After the merger of Mobilink and Warid Telecom, I am being honored to be appointed by the Mobilink Group as Team Lead HR Operations directly reporting to Head HR Operations to Chief HR Officer. Mobilink now is the market leader of cellular industry both in prepaid and postpaid category.

As a an HR Ops Team lead I am
Incharge of Operations Support for all HR function that includes Rewards & Analytics, Business Partnering, Performance Management, Talent, Learning and Culture Transformation.
Oversee operations of Payrolls and Benefits.
Administer the HR Ops lead of Mobilink Bank

To my credit, within this short span, in addition to above assignments, I have been able to implement a major revamp in health insurance policy. Also conducted nationwide policy awareness campaigns and dissemination of health insurance cards to all employees of Mobilink Jazz.

Supervising the payroll processing of Warid Outsource Staff.
Ensure to create customer focused environment without compromising our core values of Confidentiality, Transparency and Accuracy.
Plan and drive departmental initiatives to improve efficiency and effectiveness.
Responsible for processing nationwide employee final settlements with complete accuracy.
Effectively managing all the stakeholders involved in end to end FS process.
To ensure the accuracy and completeness of the personnel file as per the standard requirements.
Close coordination with the concerned HR Services team for missing or incorrect documents/information.
Ensure that all new hire personnel files are tagged in HRMS prior to the monthly payroll
Issuance of Confirmation Letters, Offer Letters, Job Change & Employment Contracts with complete accuracy after necessary verification
Monthly e-filing of payroll tax deductions.
Supervising and managing the Personnel Files & Final Settlement records placed in the Warehouse
Facilitate the Internal & External Auditors in accessing the information required from personnel file.
Ensure the timely processing of employee Provident Fund withdrawal requests after necessary verification.

Responsible for processing nationwide employee final settlements with complete accuracy while coordinating with concerned Ops & Svc team and Finance for generation of final settlement checks.
Responsible for Processing of Warid Outsource Staff Monthly Payroll.
Verify new hire personnel files for accuracy and completion as per the standard requirements prior to each payroll run and coordinate with the concerned HR Ops & Svc team for missing or incorrect documents/information.
Ensure that all new hire personnel files are tagged in HRMS prior to the monthly payroll and subsequently issue appointment letters to new hires.
Generate employment related letters (Confirmation Letters, Offer Letters, Job Change & Employment Contracts etc.), with complete accuracy and necessary verification and maintain related issuance records.
Prepare transaction details report pertaining to settlements and receivables with supporting documents to Finance department.
Prepare and provide report of tax deductions made from Final Settlements to be forwarded to AM benefits for tax deposit purposes.
Responsible for maintenance of Personnel Files & Final Settlement records stored in the Warehouse and facilitate in Internal & External Audits pertaining to these areas.
Process employee Provident Fund withdrawal requests after necessary verification and prepare vouchers in HRMS for issuance of PF Cheque

To support in the management of HRMS and payroll related activities and provide monitoring and reporting of HRMS & Payroll records.
Process employee Salary & Medical Advances and coordinate with Finance department for timely transfer of funds into concerned employees bank accounts.
Maintenance of employee Salary & Medical Advances log sheets and responding to related queries accordingly.
Modify and update employee Leave record in HRMS and entering LWOP Requests received after necessary verification of supporting documentation.
Prepare and provide accurate annual report on employee leave record highlighting employees with discrepant/inaccurate leave record.
Ensure new recruits information is entered in HRMS & Payroll records prior to the monthly payroll run and update any missing/incorrect information.
Process nationwide internship stipends as per the data received from HR Ops & Services team after necessary verification.
Generating Offer/Job Change/Confirmation Letters after a complete verification of documents from Recruitment & Staffing Department.
To coordinate with Regions in order to tag Official & Employee Family package or the activities related to Family numbers, also enter all the numbers in HRMS along with the complete verification.

To support in the management of HRMS and payroll related activities and provide monitoring and reporting of HRMS & Payroll records.
Process employee Salary & Medical Advances and coordinate with Finance department for timely transfer of funds into concerned employees bank accounts.
Maintenance of employee Salary & Medical Advances log sheets and responding to related queries accordingly.
Modify and update employee Leave record in HRMS and entering LWOP Requests received after necessary verification of supporting documentation.
Prepare and provide accurate annual report on employee leave record highlighting employees with discrepant/inaccurate leave record.
Ensure new recruits information is entered in HRMS & Payroll records prior to the monthly payroll run and update any missing/incorrect information.
Process nationwide internship stipends as per the data received from HR Ops & Services team after necessary verification.
Generating Offer/Job Change/Confirmation Letters after a complete verification of documents from Recruitment & Staffing Department.
To coordinate with Regions in order to tag Official & Employee Family package or the activities related to Family numbers, also enter all the numbers in HRMS along with the complete verification.