Summary

To implement new technologies and gain a positive foothold in a business environment that encourages innovation and foresees industrial trends that bring more success to my organization and myself through hard work and dedication.

Projects

Alpha Water

Experience

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Team Lead Customer Service
Eocean Private Limited
Apr 2019 - Present | Karachi, Pakistan

*Communication with Telco’s for timely resolution of any issues.
*Managed and implemented CRM portal for the Customer Service Dept.
*Supervised and managed a team of 4 customer service
representatives.

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Email Analyst
United Bank Limited (UBL)
May 2018 - Mar 2019 | Karachi, Pakistan

expert in B2B communication.
expert in E2E communication.

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Phone Banking Officer
United Bank Limited (UBL)
Feb 2017 - May 2018 | Karachi, Pakistan

control customer query on calls and emails.

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Store Officer
Empire Tax
Mar 2014 - Mar 2015 | Karachi, Pakistan

Department Head
Inventory Control
Costing and Different Operations perform

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Asst. Store Officer
Rajby Industries
Jan 2014 - Mar 2014 | Karachi, Pakistan

Control Inventory
Inspection of Quality and Quantity
Supply Chain related

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Internship
Pakistan college of art and textile
Nov 2011 - Apr 2012 | Karachi, Pakistan

Troubleshooting
Repairing & Maintenance of Computers
Teaching

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Invigilator
British Council Pakistann
Apr 2018 - Feb 2025 | Karachi, Pakistan

Education

Federal Urdu University of Arts, Sciences and Technology
Bachelors, Bachelors in Commerce, ( B.com ) Bachelors in commerce‎
Matriculation with Science
CGPA 3.1/4
2016
S.M COLLEGE
Intermediate/A-Level, Intermediate in Commerce, I.Com‎
Commerce, Economics, Statistics
Percentage 51%
2012
The Hope Islamic School
Matriculation/O-Level, Matric in Science, Matric in Computer Science‎
Computer Science Telecom, Physics, Chemistry
Percentage 66%
2010

Skills

Intermediate Actor (Theater)
Intermediate Amazon FBA Knowledge
Beginner Amazon Operations Management
Intermediate B2B Manager
Expert Call Center Development
Expert Documentation
Intermediate E2E Communication
Expert Email Drafting
Expert Floor Management
Expert Front Office Support
Expert Great Motivator
Expert Handling Assignments
Expert HubSpot CRM
Beginner Hubspot Marketing
Intermediate Hubspot Sales
Intermediate Knowledge Psychological Human Behavior
Expert Managerial
Intermediate PR Campaign Management
Expert Record Keeping Skills
Expert RESTful APIs
Intermediate Sports Activity
Expert Technical Sales
Intermediate Typing Speed
Expert Updated with I.T market
Intermediate تقييم المناهج الدراسية

Languages

Expert Urdu
Expert English