Summary

To obtain a challenging position in a well reputed organization. Where my resourceful experience and academic skills will add to organizational operation also, it will be the good opportunity for my career growth and will enhance my learning.

Experience

Company Logo
Quality Assurance Officer (Unsecure Product)
Habib Bank Limited (HBL)
Jul 2022 - Present | Karachi, Pakistan

To analyze all credit card approvals and maintain the policy parameters regarding bank policy. Handling and observe all the queries of card. Finding resolution of discrepancies.

Company Logo
Phone Banking Officer (Inbound)
MCB Bank Limited
Jul 2021 - Jul 2022 | Karachi, Pakistan

Holding queries of customer's.. Lodging complaints further proficient services providing to customers. Identify the need of customer. Utilize product knowledge and customer's protocol to resolve issues.

Education

University of Karachi
Bachelors, Bachelors in Arts, bachelor‎
Social Work, Criminology, Education
Grade A
2019

Skills

Beginner Ability to Maintain Professionalism
Beginner Analytical Skills
Beginner Communication and Interpersonal Skills
Beginner Handle Stressful Situations
Beginner Microsoft Office Suite or Similar
Intermediate MS Excel
Beginner Promote a Positive Image of the Bank
Beginner Quality Control Cutting
Beginner Reporting Skills
Beginner Risk Management
Beginner Self Management

Languages

Expert Urdu
Intermediate English
Expert Punjabi