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Summary
To obtain a position that will enable me to use my strong organizational skills, educational background, and ability to work well with people.
Experience
Operation Manager
Branch Operation Manager
Senior Customer Service Officer
Administrative ResponsibilitiesCustomer Satisfaction & Service QualityTo ensure quality customer service at all time in the branchTo resolve customer complaints, answer queries in an effective mannerTo encourage operations team for cross sell of all bank products General Administration Upkeep & maintenance of branch premises, Fixed Assets To keep branch expenses with in allocated limitsTo keep branch security intact all the time Opening/closing of branch, Staff attendance, Staff Dress Code To ensure completion of required formalities & documentation before finance booking, finance tagging Timely payment to vendorsFunctional Responsibilities Branch Operations Management To ensure smooth branch operations without compromising internal controls and compliance of relevant rules & regulations, policies & procedure To ensure smooth ADC operationsTo ensure Smooth, efficient & error free processing of Account Opening, Cash Operations, Remittances, Clearing operations ,ATMBalancing of Security Stationary, ATM cards Proper record keeping & safe keeping of all branch record Reconciliation of banker account, HO Account, Sundry & Suspense Account, Clearing GLs, Assets & liability product GLs SBP Inspection ,Audit & Compliance
