Summary

Dynamic professional in phone banking, seeking an engaging role that challenges my skills and allows me to make a significant impact within a progressive banking environment. Eager to take on new responsibilities and contribute fresh insights to enhance organizational efficiency and customer satisfaction.

Experience

Company Logo
Phone Banking Officer
Habib Bank Limited
Dec 2022 - Present | Karachi, Pakistan

Handled inbound and outbound customer calls efficiently and professionally.Provided exceptional customer service by addressing inquiries and resolving issues.Promoted banking products and services to customers based on their needs.Maintained accurate records of customer interactions and transactions.Achieved consistently high customer satisfaction ratings.

Education

Hazara University, Dodhial
Bachelors, Bachelors in Arts, BA‎
Arts
Percentage 43%
2020
Board of Intermediate Education Abbotabad
Intermediate/A-Level, Faculty of Arts, FA‎
Humanities
Grade D
2014
Board Of Secondary Education Abbotabad
Matriculation/O-Level, Matric in Arts, matric‎
Arts
Grade C
2011

Skills

Beginner Ability to Maintain Professionalism
Beginner Cash Collection
Expert Client Relationship
Beginner Communication and Interpersonal Skills
Intermediate Customer Relationship Management
Intermediate Customer Service
Intermediate Customer Service Skills
Beginner Delivery Planning
Beginner End to End Sales
Beginner Fast Learner
Beginner Handle Stressful Situations
Expert Manage Client Relationships
Beginner Microsoft Office Suite or Similar
Beginner Official Tasks Handling
Beginner On Tiime Delivery
Beginner Order Taking
Intermediate Pressure Handling
Beginner Promote a Positive Image of the Bank
Intermediate Relations Management
Beginner Relationship Management
Intermediate Reporting Skills
Intermediate Risk Management
Beginner Social Media Optimization
Beginner Social Media Strategies
Beginner Social Networking
Intermediate Time Management
Intermediate Transaction Management

Languages

Expert Urdu
Intermediate English