Summary

• DRAFTING SOPS, KPIS & BUSINESS AGREEMENT
• DISCIPLINE SALES PROCESS
• HR & ADMINISTRATION
• PAYROLL & INCENTIVE
• MANAGING OPERATION & LOGISTICS
• ADVANCED MS OFFICE SKILLS

Projects

Retails Census

Experience

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Assistant Manager Sales & Marketing Operations
United King Pvt Ltd
Jun 2021 - Present | Karachi, Pakistan

LAISON WITH SALES AND MARKETING DEPARTMENT TO REFINE LEAD QUALIFICATION PROCESS, ANALYZE AND REPORT ON MARKETING& SALES PERFORMANCE WITH REPORTING AND DASHBOARDS Develop and maintain prime marketing operations relations with particular set of business partners.Own the end-to-end process of tracking the sales funnel and operational metrics and delivering regular insights to the business define and deliver techniques to improve the funnel performance for sales management.Serve as primary system administrator for the Sales environment with 800+ users, managing basic admin functions including corporate account maintenance, reports and dashboards, workflows, and other routine tasks.DIRECT AND SUPERVISE RETAIL STAFF ACROSS SEVERAL RETAIL OUTLETS TO ENSURE THEY MEET SET OBJECTIVES.Maintain Inventory vs. Sales Analysis Aging Reports & Debtors receivables Reports for Management. Plan, and summarize receivables for required customers Provide support to sales team & online sales support team & MONITOR THE ACTIVITIES OF THE CUSTOMER SERVICEDEPARTMENT OF RETAIL OUTLETS TO ENSURE A SATISFIED CLIENTELE.Markets products by managing staff maintaining response operations maintaining quality ratings.Resolves customer problems by training telemarketing service representatives maintaining reference manuals and dialogue guides providing information answering questions.RESPONSIBLE FOR PROPER RECOVERY ON TIME WITH SYSTEM MANAGEMENT FROM CORPORATE AND DAILY CUSTOMERS.

Company Logo
Assistant Manager Sales & Marketing Operations
United King Pvt Ltd
Jun 2021 - Present | Karachi, Pakistan

LAISON WITH SALES AND MARKETING DEPARTMENT TO REFINE LEAD QUALIFICATION PROCESS, ANALYZE AND REPORT ON MARKETING& SALES PERFORMANCE WITH REPORTING AND DASHBOARDS Develop and maintain prime marketing operations relations with particular set of business partners.Own the end-to-end process of tracking the sales funnel and operational metrics and delivering regular insights to the business define and deliver techniques to improve the funnel performance for sales management.Serve as primary system administrator for the Sales environment with 800+ users, managing basic admin functions including corporate account maintenance, reports and dashboards, workflows, and other routine tasks.DIRECT AND SUPERVISE RETAIL STAFF ACROSS SEVERAL RETAIL OUTLETS TO ENSURE THEY MEET SET OBJECTIVES.Maintain Inventory vs. Sales Analysis Aging Reports & Debtors receivables Reports for Management. Plan, and summarize receivables for required customers Provide support to sales team & online sales support team & MONITOR THE ACTIVITIES OF THE CUSTOMER SERVICEDEPARTMENT OF RETAIL OUTLETS TO ENSURE A SATISFIED CLIENTELE.Markets products by managing staff maintaining response operations maintaining quality ratings.Resolves customer problems by training telemarketing service representatives maintaining reference manuals and dialogue guides providing information answering questions.RESPONSIBLE FOR PROPER RECOVERY ON TIME WITH SYSTEM MANAGEMENT FROM CORPORATE AND DAILY CUSTOMERS.

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Assistant Manager Operations & Marketing
Al- Ashraf Group of Companies
Mar 2020 - Present | Karachi, Pakistan

·          Supervision, Market Knowledge, Subordinate Involvement, Planning, Quality Focus, Resolving Conflict, Customer Service, Managing Processes, Presentation Skills, Technical Understanding, Financial Planning and Strategy.
·          Develop and maintain prime marketing operations relations with particular set of business partners.
·          Forecast and identify areas enhancing client-centric value plus improve marketing-return-on-investment for entire business.
·          Coordinate with marketing operations team to report and analyze initiatives.
·          Develop and conduct training to assure all pretentious staff maintain working knowledge of marketing systems and recommend best practices.
·          Plan, Conduct & Implement Social Media Marketing including ATL & BTL Activities.
·          Branding & promoting Product & Analyzing KPI’s
·          Markets products by managing staff; maintaining response operations; maintaining quality ratings.
·          Resolves customer problems by training telemarketing service representatives; maintaining reference manuals and dialogue guides; providing information; answering questions.

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Senior Executive Brand
Mehran Spice & Food Industry
Dec 2019 - Feb 2020 | Karachi, Pakistan

·         developing strategies and managing marketing campaigns across country, broadcast and online platforms to ensure that products and services meet customers’ expectations and to build the credibility of brands.·         supervising advertising, product design and other forms of marketing to maintain consistency in branding.·         Developing a solid trusting relationship in between major key clients and company.·         Resolving key client issues and complaints.·         Developing a complete understanding of key account needs.·         Anticipating key account changes and improvements.·         Managing communications between key clients and internal teams.·         Managing account team assigned to each client.·         Strategic planning to improve client results.·         Negotiating contracts with the client and establishing a timeline of performance.·         Establishing and overseeing internal budgets with the company and external budgets with the client.·         Working with design, sales team, creative, advertising, logistics, managers, marketing, and team members from other departments dedicated to the same client account to ensure the highest quality of materials are being produced and all client needs met.·         Collaborating with the sales team to maximize profit by up-selling or cross-selling.·         Planning and presenting reports on account progress, goals, and quarterly initiatives to share with team members, stakeholders, and possible use in future case studies or company training.·         Meeting all client needs and deliverables according to proposed timelines.·         Analyzing client data to provide customer relationship management.·         Expanding relationships and bringing in new clients.

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Business Coordinator
IBL Operations
Aug 2019 - Dec 2019 | Karachi, Pakistan

·         Daily Update & Analysis of Sales in IMT/LMT/Retail/Wholesale/SD& HORECA for the product of (L’oreal, Kelloggs, Pringles & Punjab Oil).
·         Daily Update & Present Sales Target vs Achievement of all Business Lines.
·         Daily Update of Market Activities regarding Product Promotion & its Achievement.
·         handle administrative duties and promote customer satisfaction.
·         managing sales teams on behalf of organizations.
·         Produces reports based on the sales of employees in the sales department
·         Trains new employees (SO & B.A) to make sure they meet various guidelines.
·         Makes sure that sales orders are delivered timely and according to the desires of customers
·         Settles upon delivery dates and times with other departments to make sure that the consumer interaction is of the utmost of professionalism
·         Makes presentations to management which EXPLAINS how to meet sales goals.
·         Responsible for coordinating with sub distributors of the company nationally.
·         Making daily call reports and sending them to the Management & Principal.
·         Attending meetings and monthly closing at office with management & principal.
·         Oversee payroll systems and verification of Expenses to ensure smooth running.
·         Responsible for creating an effective incentive plan according to the company’s Policy.
·         updating tracking of daily emails & follow up of debit notes.
·         Coordinating with hr, Supply chain & accounts Dept. for daily updates for employee data, inventory tracking & recovery.

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Sales Operation Executive
Revolution Derma
Jan 2018 - Jul 2019 | Karachi, Pakistan

• TOTAL RESPONSIBLE OF SALES OPERATIONS & EXECUTION OF TERRITORY LEVEL ACTIVITIES.
• TO PRODUCE DATA FOR THE SALES TEAM, PRIMARY & SECONDARY SALES.
• RESPONSIBLE FOR COORDINATING WITH THE EXISTING DISTRIBUTORS OF THE COMPANY.
• SUPPORTS SALES STAFF BY PROVIDING SALES DATA, MARKET TRENDS, FORECASTS, ACCOUNT ANALYSES, NEW PRODUCT INFORMATION; RELAYING CUSTOMER SERVICES REQUESTS.
• PREPARES QUOTATIONS, PROPOSALS, ANALYSIS REPORTS, INVOICE INSTRUCTION, AGREEMENTS, ETC.
• TRACK RECORDS OF INSTRUMENT. VERIFICATION OF INSTRUMENT, CAPITALIZATION.
• GIVING ALL THE DETAILS OF THE COMPANY TO THE UPCOMING DISTRIBUTORS AND EXPLAINING THEM POLICIES FOR THE DEALERSHIP.
• MAKING DAILY CALL REPORTS AND SENDING THEM TO THE SENIORS.
• ATTENDING MEETINGS AND MONTHLY CLOSING AT OFFICE.
• OVERSEE PAYROLL SYSTEMS TO ENSURE SMOOTH RUNNING
• ENSURE COLLECTION OF CASH & CHEQUE AND ON TIME SUBMISSION.
• RESPONSIBLE FOR MEETING EXISTING AS WELL AS POTENTIAL CUSTOMERS TO SEEK NEW SALES ORDERS

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EXECUTIVE OPERATION ADMINISTRATOR & HR
Mustehkam (PVT) Ltd
May 2015 - Dec 2017 | Karachi, Pakistan

• Maintain Department records and all files.
• Preparing and sending correspondence.
• Writing and preparing reports and document and all manually reports
• Updating of production record on software.
• Updating daily and monthly incentive of all workers of department.
• Maintain to department control documents for company internal & external audits.
• Provide Office Support Services in order to ensure efficiency and effectiveness within the Department.
• Coordination with all departments like Supply Chain, Business Development, Corporate, Regulatory, Production. Finance, Marketing & HR.
• Email Handling, Follow ups with clients, Managing Newsletter Campaigns, Invoicing, Invoice, Reminders through calls, Payment Confirmations.

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OPERATION MANAGEMENT
The Words Education System
Aug 2010 - Apr 2015 | Karachi, Pakistan

• Maintain Time Tables Staff records and all files related to administration.
• Assign Duties for Coordinators and Teachers.
• Maintain Staff attendance and Salary Record.
• Conduct Workshops for Teachers on Weekly Basis.
• Conduct Occasional & Annual Functions Arrange Parents Teacher Meetings.
• Maintain an adequate inventory of office supplies.
• Communicate verbally and in writing to answer inquiries and queries.
• Typing letters, memos and reports.

Education

Nazeer Hussain University
Masters, Masters in Business Administration, ‎
Business Administration, Business Communication
2024
University of Karachi
Bachelors, , B.Com‎
Commerce
Percentage 45%
2015
Gov.t sci and commerce college for women
Intermediate/A-Level, , I.Com‎
Percentage 55%
2011
the front Liners Public School
Matriculation/O-Level, , Matric in Science‎
Percentage 60%
2009

Skills

Intermediate Perform accurate research and analysis. •
Expert Quality Assurance
Expert accuracy
Intermediate and generate reference tools for easy use. •
Expert and respond to emails
Expert communication and decision making skills
Expert coordination skills
Expert english is must
Expert Excellent english
Expert Excellent Verbal and Written Communication
Intermediate Highly computer proficient
Expert HR Policies
Expert meeting coordination and travel arrangements.
Expert meetings and/or conferences as assigned. •
Intermediate messages and other correspondence. • Operate
Expert MS Outlook
Expert multitasking
Intermediate presentations and correspondence accurately and
Expert proofread and revise drafts of documents and
Intermediate Accounting+
Expert Accounts Administration
Expert Administration Skills
Beginner Administrative Management 
Intermediate Aesthetic Procedures Knowledge
Intermediate Analysis of Information
Expert Analysis Services
Expert Analytical
Expert Analytical Skills
Intermediate Analytical Thinking
Expert Answering Inquiries
Beginner Attrition Reduction
Expert basic organising Skills
Intermediate Branch Management
Intermediate Branch Support.
Beginner Budgeting & Forecasting
Beginner Business Analysis
Beginner Business Decision Making
Expert C.I.T
Expert Cash Management
Expert CIT Course
Intermediate Communication Skills
Intermediate Communmication Skills
Expert Computer Proficiency
Beginner Computer Proficient
Beginner Configuration Switches
Expert Configuring Software
Intermediate Conflict Management skills.
Intermediate Conservation Awareness
Intermediate Coordination Abilities
Expert Corporate HR Departments

Languages

Intermediate English
Intermediate Urdu

Companies Followed

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Endorsements

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Naeem Khan
National SALES & OPERATION MANAGER, Fars International
Worked with you at Revolution Derma

She is Hard worker Lady

Neelam Contacts

Naeem Ahmed Khan
Fars International