Summary

I am a versatile and dedicated professional with experience in mechanical engineering, food service management, and intelligence operations. I have a Bachelor of Arts degree from Allama Iqbal Open University and an Associates degree from Dr A.Q Khan Institute of Technology. I have worked as a Mechanical Technician at PAEC Chashma Nuclear Power Plant Unit-2, where I was part of a team that ensured the safe and efficient operation of the nuclear reactor. I have also managed the daily operations of Almasoon Hotel & Restaurant, where I delivered high-quality service to the guests and staff. Currently, I am working as a Security Officer / Intelligence Officer at the Intelligence Bureau, where I am responsible for ensuring the safety and security of the premises, personnel, and assets under my supervision. I am also skilled in collecting, analyzing, and disseminating intelligence information to support decision-making processes. I have a diverse skill set that includes leadership, communication, critical thinking, problem-solving, and decision-making. I am fluent in English, Urdu, Saraiki, Arabic, and Hindi. I am passionate about cricket, football (soccer), and traveling. I enjoy learning new things and exploring new places. I am looking for a stimulating role where I can leverage my skills and knowledge to drive positive change and exceed organizational goals.

Experience

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Intelligence Officer/ Security Officer/ Head Constable
Intelligence Bureau
Mar 2018 - Present | Lahore, Pakistan

During this Job I am responsible for ensuring the safety and security of the premises, personnel, and assets under my supervision. Iam Also Expert In collecting, analyzing, and disseminating intelligence information to support decision-making processes. I also Expert In conducting covert operations to gather intelligence information. My experience in thisrole has equipped me with a diverse skill set that includes leadership, communication, critical thinking, problem-solving, and decision-making. I have also gained valuable experience in risk management, threat assessment, and crisis management .,Conducted intelligence gathering and analysis to support security operations and investigations, Supervised and trained a team of security personnel,ensuring compliance with security policies and procedure, Coordinated with other intelligence and security agencies to share information and resources, Responded to security incidents and emergencies, providing guidance and assistance, Prepared and maintained security reports and documentation.

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Hospitality/ Customer Service Manager
Almasoon Hotel & Restaurant
Sep 2015 - Mar 2018 | Mian Walli, Pakistan

As the manager of Almasoon Hotel & Restaurant, I was responsible for overseeing the daily operations of the hospitality business from September 08 2015 to March 14 2018. I demonstrated my punctuality, hard work, and commitment to excellence in delivering high-quality service to the guests and staff. I was proficient in performing various duties, such as managing budgets, hiring and training employees, resolving customer complaints, and ensuring compliance with health and safety regulations. I also established a positive and respectful rapport with my seniors and colleagues, and contributed to the growth and reputation of the hotel and restaurant.As a hospitality manager at Almasoon Hotel and Restaurant, I also had to deal with various customer issues on a daily basis. I always used care and empathy to understand their problems and find the best solutions for them. For example, when a guest complained about the noise from the construction site next to the hotel, I apologized sincerely and offered them a free upgrade to a quieter room. I also gave them a complimentary breakfast voucher and a discount coupon for their next stay. I followed up with them the next day to make sure they were satisfied and happy. The guest appreciated my gesture and left a positive review on TripAdvisor. This is just one of the many examples of how I used care and empathy to resolve customer issues and create loyal customers.

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Mechanical Technician
PAEC Chashma Nuclear Power Plant 2
Aug 2011 - Aug 2015 | Mian Walli, Pakistan

As a Mechanical Technician at PAEC (Chashma Nuclear Power Plant Unit-2), I was part of a team that ensured the safe and efficient operation of the nuclear reactor. I worked on daily wages basis from 12-08-2011 to 24.08.2015, performing various tasks such as installing, maintaining, repairing, and testing mechanical equipment and systems. I was always punctual and hard working, and I learned quickly from my seniors and colleagues. I demonstrated a high level of commitment and professionalism in my work, and I earned the respect and appreciation of my supervisors and peers. I gained valuable experience and skills in the f ield of nuclear power generation, and I am confident that I can contribute to the success of any organization that I join.

Education

Allama Iqbal Open University (AIOU)
Bachelors, Bachelors in Arts, B.A‎
Arts Subjects ( Economics Sociology Geography Modern Islamic World)
Grade B
2019
Pakistan Board of Technical Education Lahore
Diploma, 3 Years Associate Engineering Degree‎
Mechanical technology
Completed
2011
PAEC MODEL College For Boys Chashma (FBISE ISLAMABAD)
Matriculation/O-Level, Matric in Science, Matriculation‎
Science
Percentage 65%
2008

Skills

Expert Accident Investigation
Expert Asset Management
Expert Branch Administration Skills
Expert Caretaker
Expert Client Dealing 
Expert Counter Intelligence
Expert COUNTER TERRORISM
Expert Customer Interaction Management (CIM)
Expert Customer Satisfaction Management
Expert Customer Service
Expert Customer Service Management
Expert Customer Service Skills
Expert Customer Success
Expert Cyber Security
Expert Documentation
Expert Growth Analysis
Expert Guest Service Management
Expert IT Skills
Expert MS Excel
Expert MS Office
Expert Negotiation Skills
Expert Preventive Maintenance
Expert Report Writing
Expert Sales Performance
Expert Security Operations
Expert SOPs
Expert Supervision
Expert Team Building
Expert Team Co-ordination
Expert Team Leading
Expert Technical
Expert Threat Assessment And Mitigation

Languages

Intermediate Hindi
Beginner Arabic
Expert Urdu
Expert English