Summary

As a dedicated and results-driven Complaints Manager with a strong background in project management, I leverage my expertise in project coordination, effective communication, and problem-solving to drive success. Despite financial challenges, I achieved academic distinction in my graduation, showcasing my resilience and determination. With a proven track record of juggling part-time jobs during my studies, I have developed a strong work ethic and adaptability.

My goal is to further enhance my skills and expertise in the financial services sector, specifically in banking and insurance, to make a meaningful impact and advance my career. I am committed to delivering exceptional results, fostering strong relationships, and continuously learning and growing to stay ahead in the industry.

Experience

Company Logo
Complaints Manager
Merin Pvt Limited
Nov 2019 - Present | Multan, Pakistan

My Key Role is to Manager the Manage the issue and complain of the system operation

Education

Bahauddin Zakariya University
Bachelors, Bachelors in Science, BS Economics‎
Economics
CGPA 3.56/4
2023
Govt Emerson college
Intermediate/A-Level, Faculty of Science (Pre-Engineering), F.Sc‎
Science
Percentage 71%
2019
Muslim High School
Matriculation/O-Level, Matric in Science, Science‎
Science
Percentage 87%
2016

Skills

Beginner Branch Support
Beginner Business Development strategies
Beginner Client Dealing 
Beginner Communication Skills
Intermediate Communication Skills Listening
Beginner Customer Relationship Management
Beginner Customer Service Skills
Beginner Customer Services
Beginner Fluent in English
Beginner Integrity
Beginner Market Knowledge
Beginner Ms Excel
Beginner Official Tasks Handling
Beginner Persuasion Customer
Beginner Problem Solving
Beginner Problem Solving Skills
Intermediate Project Communications
Beginner Relations Management
Beginner Relationship Building Skills
Beginner Relationship Management
Beginner Scale Management
Beginner Time Management 
Beginner Trade Finance Knowledge

Languages

Intermediate Urdu
Intermediate English