Summary

A highly-skilled Human Resources professional with extensive knowledge and expertise in personnel management, employee relations, and organizational development. Experienced in providing strategic and operational HR support to drive organizational success.

Projects

White Eagle Technologies
Therapypet

Experience

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Technical Expert HR
Muslim Hands UK
Apr 2023 - Jun 2024 | Islamabad, Pakistan

Recruitment and selection.
Performance management.
Learning and development.
Career planning.
Function evaluation.
Rewards/ Recognition.
Industrial relations.
Record keeping of employees.
Policy revisions and reforms.

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Key Account Manager
TPL Corps
Jul 2021 - Aug 2022 | Islamabad, Pakistan

Account management responsibilities include developing strong relationships with customers, connecting with key business executives and stakeholders and preparing sales reports. Account Managers also answer client queries and identify new business opportunities among existing customers

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Validation officer
RIZ Consulting
Sep 2019 - Jan 2021 | Islamabad, Pakistan

Defining the validation scope, strategy, and plan for a product, system, or service.Design and execute validation protocols to test functionality, performance, and reliability. Additionally, analyze, document, and report validation results. Furthermore, maintain and update the validation master plan (VMP) and support continuous improvement of the validation processes and methods. All of this done in accordance with customer and regulatory requirements as well as best practices and industry standards

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Head of Training & Development
Axact
Mar 2015 - Aug 2017 | Islamabad, Pakistan

Identifying training needs by evaluating strengths and weaknesses. Translating requirements into trainings that will groom employees for the next step of their career path. Building annual training program and preparing teaching plans.Day-to-day. identify the training needs and requirements of individuals and organisations. develop training material such as handbooks, multimedia and eLearning resources. evaluate and monitor staff learning outcomes. co-ordinate and schedule training workshops and programs.

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Internal Audit & Risk Management
Axact
May 2014 - Aug 2015 | Karachi, Pakistan

To compile comprehensive reports on risk audits as well as prepare reports for a wide range of external stakeholders, analyse data, identify and report on trends is a key requirement of the role. Responsible for leading, motivating and supervising the audit/verification teams.Identify risks within the business and evaluate the adequacy of controls in place in order to minimize and mitigate those risks.

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Business development officer International sales/support/ success
Axact
Aug 2013 - Oct 2014 | Islamabad, Pakistan

Responsible for strengthen sales, boost brand awareness and accomplish other goals in international markets.Perform market research to determine which markets are profitable and identify potential clients.Analyzing market trends, conducting competitor analysis, and providing insights to senior management to drive decision-making.

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Senior sales executive
Touchstone Communications
Feb 2011 - Dec 2012 | Islamabad, Pakistan

Actively engaging in client calls, building and maintaining client relationships, achieving sales targets, and contributing to the growth of our business.Responsible for developing and implementing sales strategies, managing sales, negotiating with clients and partners, and ensuring compliance with local laws and regulations.

Education

University of the Punjab
Bachelors, Bachelors in Business Administration, ‎
Finance
2014

Skills

Expert 360 Recruitment
Expert Active Listening
Expert Analytical Skills
Expert  Talent Acquisition
Expert B2B and B2C
Expert B2B Business Development
Expert B2B Manager
Expert Binding Knowledge
Expert Building Employee Engagement
Expert Building Professional Relationships
Expert Call Center Development
Expert Chat Support
Expert Client Data Managment
Expert Client Dealing
Expert Communication Skills
Expert Communications Skills
Expert Community Networking
Expert Complaint Management
Expert Computer Knowledge
Expert Conflict Management
Expert Conflict Resolution
Expert Coordination Skills
Expert Corporate HR Department
Expert Critical Thinking
Expert Customer Acquisition Skills
Expert Customer Analysis
Expert Customer Care Representation
Expert Customer Dealing 
Expert Customer Satisfaction Management
Expert Customer Service
Expert Dashboard Metrics
Expert Data Analytics
Expert Data Management
Intermediate Database Desigining Skills
Expert Drafting Policies
Expert Email Marketing
Expert Employee Engagement
Expert Employee Hiring
Expert Employee Relations Management
Expert Employment Forms Processing
Expert EPI
Intermediate Financial Data Managment
Expert Fluent in English
Expert Front Office Support
Expert Global Talent Acquisition
Expert Hiring Personnel
Expert Hiring Team Building
Expert HR Information Management
Expert HR Metrics
Expert HR Operations

Languages

Expert English