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Summary
Experienced customer service
professional seeking a customer
support role where I can utilize
my exceptional communication
skills, empathy, and track record
of resolving customer issues to
ensure customer satisfaction.
Experience
HA TECHNICIAN
Interacting with customers to explain the status of their HVAC systems, provide cost estimates, and answer questions.Installing HVAC systems, including furnaces, air conditioners, heat pumps, and ventilation systems.Diagnosing and repairing HVAC system problems, such as leaks, electrical issues, or airflow problem
Workshop In charge & Instructor
Planned and coordinated a series of professional development workshops for employees, resulting in a 20 increase in skills and productivity.Provided ongoing support to instructors, including assisting with the creation of instructional materials and addressing any technical issues.Maintained detailed records of workshop activities and attendance, contributing to accurate reporting to senior management.
