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Summary
I have more than 2 years job experience in corporate sector and previously I was performing my part in the US based IT company as a HR Executive position, on that position I responsibly recruited technical professionals with the proficient knowledge of PHP programming, iphone application programming, HTML programming and for Search Engine Optimization.
Experience
HR Executive
Client support Executive
Priming root cause analysis and following up on problems with other teams and vendor.
Log, track, escalate and update calls through the Remedy.
Deal technical queries of the valued clients related to Internet, cable TV and Phone services.
Providing Level-1 and 2 support to internal and external customers
Make it sure that all activities are performed accordingly and in timely manner.
Managing Workload at the macro level and see through the overall operational KPI along with managing Supervisors and ensuring client satisfaction.
Escalate the issues to the internal relevant department.
Handle the calls of irate customers and support with the appropriate actions according resolution of customers complains.
