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Summary

Starting Career as a Helpdesk Coordinator(PSO) and accomplished IT Support / Services with 23+ years of experience my last position is AM IT (RISC / MIUC) I Have kept systems running and resolved trouble tickets in a Windows-based environment utilized strong interpersonal skills and ability to solve problems timely and effectively through the support across multiple organizations. Provided complete technical support and guidance to users for all software and hardware. Provided company-wide first-level technical support for all IT requests.

Projects

CCTV Installation

Experience

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MIS / IT Officer
Hashoo Foundation
Sep 2022 - Present | Islamabad, Pakistan

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Assistant Manager IT
Roots International Schools and Colleges, Pakistan
Mar 2022 - Jun 2022 | Islamabad, Pakistan

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Work as a Freelancer
Imtiaz Mega Mall
Oct 2021 - Feb 2022 | Islamabad, Pakistan

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Regional IT Officer
PakOman Microfinance Bank Ltd
Jan 2019 - Sep 2021 | Islamabad, Pakistan

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IT Support Officer
Jul 2010 - Nov 2016 | Karachi, Pakistan

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Helpdesk Co-ordinator
Sep 2001 - Jun 2010 | Karachi, Pakistan

Education

University of Karachi
Bachelors, , BA‎
مات
Percentage 45%
2005

Skills

Expert Empathy
Expert Access Control Management
Intermediate Active Directory
Expert Adoptable To Changes
Expert Attendance Management
Intermediate Automobile Knowledge
Intermediate Backup
Intermediate Backup And Recovery Configuration
Expert Cable Management
Beginner CCNA
Expert CCTV Watching
Beginner Cisco
Expert Computer Hardware Installation
Intermediate Computer Network Operations
Expert Control Points Knowledge
Intermediate Cooordination Skills
Expert Copper Cabling
Beginner CRM Command
Intermediate Distribution Team Management
Expert Generating Reports of Network
Expert Good Oral & Written English
Expert Hardware Analysis
Expert Hardware Command
Intermediate Health Diagnostic
Expert HSE WARDEN
Intermediate Information Technology Strategies
Expert Installation and Software Configuration Skills
Expert IT Agreements
Expert IT Support
Expert IT Troubleshooting
Expert LAN and WAN
Expert Logging and Processing Support Calls
Expert MCITP
Beginner MCSE
Beginner MS SQL
Expert Network Analysis
Expert Network Infrastructure Testing
Expert Network LAN
Expert Network Support
Intermediate Networking Protocol
Intermediate Networking Skills
Intermediate Office 365
Expert Office Opening
Expert Operating System Administration
Expert Operating System Configuration
Intermediate Operational Tasks Handling
Expert Organized and Multitasking
Beginner polycom
Expert Pro active In Problem Solving
Expert Purchase/Procurement Support

Languages

Expert Urdu
Intermediate English

Companies Followed