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Summary
I am a highly motivated professional with over five years’ experience in customer support, content writing, administration, and customer service field. Demonstrate ability to manage difficult clients, deliver top-notch professional support service, and exceed targeted results with regard to customer retention, client expectations, and sales.
- Administration: Skilled at providing administrative support such as compiling files, writing documents, entering data into computers, and managing workloads in fast-paced settings. Able to prepare well-researched and accurate documents and manage busy calendars and everyday office tasks.
- Customer Service: Adept at delivering exceptional client service by effectively resolving complex issues and responding to client e-mails using strong communication skills. Experience in identifying customer requirements and creating a work culture that rewards teamwork and co-operation.
- Content Development: Skilled at reviewing and editing articles/blogs to ensure quality and optimizing positive relationships with concerned clients. Proven ability to generate high quality content according to clients’ requirements in a clear and precise manner.
- Sales Management: Ability to execute effective strategies to achieve sales targets, while ensuring customer satisfaction and business retention. Expert in developing and maintaining long-term relationships with clients.
Please feel free to contact me at [email protected] with any thoughts, comments, or questions about my work— I’m always interested in making new professional acquaintances.
Experience
Customer Support Executive (Email Chat Support)
Strategically positioned as main point of contact of all stakeholders and maintained productive and satisfactory relationships with clients to ensure dispute resolution.
Utilized sound communication skills to deliver support and swiftly respond to all customers over emails and phone, Kept abreast of company tools and services.
Demonstrated keen attention to details for cross-validating content and contact information of all client/employers for all registered employers.
Developed effective operations and processes filtered from top-level strategic plans and top-notch management to augment sales and business growth.
Expertly utilized Shopify to enter and store data, add products, and process orders.
Content Writer
Designed, created, and wrote packaging and marketing materials to achieve maximum operational effectiveness.
Edited content contributions to ensure accuracy, readability and brand-consistent tonality.
Utilized company standards to content and leverage standard tools, processes and methodology.
Resume/CV Analyst
Compared data with source documents, and re-entered data in verification format to detect errors.
Evaluated resumes of job seekers for effectiveness or errors and told them their mistakes.
Achieved highest sales award and increased 100% business profits by delivering positive client services.
Earned numerous “Employee of the Month” awards for receiving positive response from customers.
Improved analysis of signifying positive changes in critique procedure; acknowledged clients, evaluated resumes for errors and expressed mistakes.
Event Coordinator
Acted as the Personal Coordinator throughout planning process and event by collaborating with clients.
Monitored event timelines and organized event logistics, including registration and attendee tracking, presentation and materials support and pre- and post-event evaluations.
Delivered excellent support to the management in overseeing venues, caterers, stand designers, contractors, and equipment; oversaw staffing requests and staff briefings.
