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Summary
To enhance my working capacities, professional skills, business efficiencies and to serve my organization in best possible way with sheer determination and commitment.
Experience
Service Desk Engineer - L1
Assisting customers with Level 1 Support questions: help desk tickets and email. Escalating issues to Tier 2 Technical Support, DevOps and Development teams as necessary. Work in a team environment 7x24x365 with the ability to function with independent discretion during rotating shift work. Ensure inquiries are responded within established time frames and support service levels are achieved. Monitor the event alerts and notify to the concerned team.
Technical Support Engineer
Provide LEVEL-1 support to customers on call. Registers complaints and resolves product or service problems by clarifying the customer’s complaint, determining the cause of the problem, and selecting and explaining the best solution to solve the problem.
Associate Data Processing Engineer
Search products on different websites and extract data from them.
OPI Matching Engineer
Searching and Matching different Products in the database by using key specifications. Comparing and aggregating key product features. Also done (Splitting, Rematching, Manual Crawling and Gap Check ) of Products.
CSE (Customer Support Executive)
Provide Technical Support to the Customer for Broadband. Maintains customer records by updating account information. Resolves product or service problems by clarifying the customer’s complaint, determining the cause of the problem, and selecting and explaining the best solution to solve the problem.
Management Trainee
Management Trainee Officer (Internship).
