Summary

Leadership skill
Traveling in Cheap Expense
Dealing With Foreran people
Buy & Sell Products Professionally
Communication and Presentation skill
I never forget ones face in my life if I meet that person once in my life
Arabic Read and write Professionally
Hindi Read and Write Professionally
English Read and Write Professionally

Projects

Impex BPO
Details Given

Experience

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Operations Manager
Errands servises pvt
Jan 2016 - Present | Rawalpindi, Pakistan

Projects: Solar USA/ Auto Insurance / Home Security

Handling & Monitoring 100 CSR / 4 TL / 4 QC / 10 Closers

Training New Batch / Hiring / Calls Evaluate / Emails

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Floor Manager
KVC Cabs
Aug 2015 - Dec 2015 | Islamabad, Pakistan

Incoming Calls / Out Going Calls / Online web chat / Calls Monitor/Call Evaluate / Social Media FBTweetLinkedInInstgram. Booking Orders

Software: SAP / CRM

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Senior Costumer support Officer
RDXSPORTS
Feb 2014 - Jul 2015 | Islamabad, Pakistan

Duties: Amazon, eBay, Ali baba, Kaymum.pk
(UK, USA, Global, IRE, GER, USSR)

Taking care of Reviews, Feedback, Sales Update, Training

Software’s: Linn works / Sap / Bitcomers / Bitrix24

Emails / Incoming Calls / Out Going Calls / Online web chat / Calls Monitor
Call Evaluate / Social Media FBTweetLinkedInInstgram

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Senior Costumer support
RDXSPORTS
Feb 2014 - Jul 2015 | Islamabad, Pakistan

Working on Feedback's Ebay - UK/USA/FRANCE/GERMANY/ITALY/SPAIN

Working on Feedback's Amazon # UK/USA/FRANCE/GERMANY/ITALY/SPAIN

Taking Reviews
Inbound Calls
Outbound Calls

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Call Center Manager
Dnr Cambric Communication
Jan 2013 - Jan 2014 | Rawalpindi, Pakistan

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Call Center Manager
Bestway Communications
Jan 2013 - Jan 2014 | Rawalpindi, Pakistan

Hiring/Firing Conduct Interviews / Pay slips /In Touch with CSR Inbound / Outbound / Official Accounts / Dealing With Sales and Clients

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Call Center Manager
Inverse Dimensions
Jan 2012 - Jul 2013 | Islamabad, Pakistan

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Project Manager
Rapid Response Call Centre
Jan 2007 - Nov 2012 | Islamabad, Pakistan

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TL / Floor Supervisor
Connexon Communications (Pvt.) Ltd
Jan 2007 - Dec 2007 | Islamabad, Pakistan

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CSR / TL
Quick link Communications(PVT)
Jan 2006 - Dec 2007 | Islamabad, Pakistan

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CSR / TL
Astral Communications
Jan 2005 - Dec 2006 | Rawalpindi, Pakistan

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CSR
Touchstone Communications. Islamabad, Pakistan.
Jan 2006 - Jul 2006 | Islamabad, Pakistan

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CSR / TL
Max Telecom, Software Technology Park, Islamabad Pakistan
Jan 2004 - Dec 2005 | Islamabad, Pakistan

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CSR
Brain Tree PVT Ltd., Islamabad, Pakistan
Jan 2001 - Dec 2002 | Islamabad, Pakistan

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CSR
hellow communication
Jan 2000 - Dec 2000 | Islamabad, Pakistan

Education

Kuwait University
Bachelors, , BA‎
Literature
Grade B
1992

Skills

Expert Listening to customers
Expert Sales
Expert Client Derailing
Expert Conservation Awareness
Expert Corporate IT
Expert Feedback Assessment
Expert Fluent in American English
Expert Fluent in English
Expert Good IT Knowledge
Expert Handling Assignments
Expert Hiring Team Building
Expert Import Operations Handling
Expert Individuals / Consumers
Expert IT Literate
Expert Managing Large Teams =
Expert Pursuing News Stories
Expert Quick Thinker
Expert Recruitment Management
Expert Relations Management Skills
Expert RESTful APIs
Expert Selling
Expert Strong Mathematical Knowledge
Expert كتابة إبداعية
Expert مبيعات القناة
Expert مبيعات المشاركة
Expert Vape Knowledge
Expert تسويق الشركات
Expert رعاية العميل

Languages

Expert Punjabi
Expert Urdu
Expert English
Intermediate Arabic