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Summary
Motivated, personable, exceptionally well organized, and resourceful with the ability to handle multiple projects and produce timely high quality work.
Experienced business professional with a solid academic background and a demonstrated commitment to providing high quality customer service and project management.
Talent for quickly mastering technology, diplomatic and tactful approach where it is required. Accustomed to handling sensitive, confidential records. Demonstrated history of producing accurate, timely reports.
Flexible and versatile – able to maintain a sense of humor under pressure. Poised and competent with demonstrated ability. Thrive in deadline-driven environments.
Experience
Senior Manager Corporate Services and Compliance
Provide support to staff and management working with federal and state examiners during compliance-related examinations.
Conduct compliance reviews in accordance with established standards and practices as directed.
Develop and maintain a current library of compliance resources and provide informational assistance as requested.
Review advertising and marketing material for compliance as directed.
Review rules, regulations and/or laws to confirm accuracy prior to responding to information requests.
Act as a resource for Vendor Management, Complaint Management teams.
Prepare regulatory-related documentation and policy statements requiring adoption by the board or periodic board review and approval as directed.
National Manager Corporate and Regulatory affairs
Prepares regulatory-related documentation and policy statements requiring adoption by the board or periodic board review and approval as directed.
Control Room Compliance
Regulatory exam and inquiry support.
Internal risk assessments and testing.
Monitoring of Third Party Vendors.
Suspicious Activity Review filings
Assistant Manager Corporate and Special Projects
Supervising and administering projects.
Developed project plans, goals, & budgets; identified resources needed & defined strategies to measure results.
Assemble and coordinate the project team members; assigned individual responsibilities.
Created strategies for risk mitigation and contingency planning.
Plan and schedule project deliverables, goals, and milestones.
Efficiently identify and solve project issues.
Design and maintain technical and project documentation.
Team Lead Customer Services & Special Projects
Senior Executive Support Center
Executive Support Center (Shift In charge)
Back up TL Inbound Contact Center
