·         To Manage IT Related Issue
·         Network Administration
·         Server Administration
·         System & Hardware Support
·         Manage and Maintain complete record of Assets and inventory management.
·         Complete documentation and keep records of assets in and out from the premises of Company for any reason.
·         Remote server management for on call support for users.
·         Attending meeting with senior Management on weekly basis for present the weekly reports of all network and systems.
·         Oversee the administration of user accounts, permissions, and access rights in AD.
·          Manage and ensure optimal operation of all network hardware and equipment, including routers, switches, hubs, UPSs, and so on.
·         Test network performance and provide network performance statistics and reports; develop strategies for maintaining network infrastructure.
·          Perform cost-benefit and return on investment analyses for proposed systems to aid management in making implementation decisions.

• Effectively monitoring functioning of equipment/ peripherals and make necessary modifications to ensure system operates in conformance with specifications. Experienced in Installation of OS, Software & drivers along with basic troubleshoot of LAN.
• Provided requisite security by installing appropriate antivirus/firewall/console and by restricting access to the external drive as well as disabling Auto run for the same.
• Involved in Evaluation of Systems/Terminals, Printers, Laptops, Servers with other accessories and Vendor management for procurement of the same; handled system configuration with IP in sequence & registration of the same in windows server domain.
• Deployment of Systems & peripherals at various departments based on requirements in order to ensure optimum use of the system.

• Handling the responsibility as service support executive for implementation and day-to-day operation of the entire range of products, network & software/hardware troubleshooting.
• Interacted with clients, support team, hardware team and management for execution of project.
• Defined the scope of projects while contributing to the project as the project architect and the areas of cost efficiency while reducing the total costs.
• Responsible to resolve the product problem in TAT as per SLA. Involve in training for support and hardware engineers.
• Managed entire team of production and software support team operations with overall responsibility for viability of business enterprise.
• Effectively monitored functioning of a team and make necessary modifications to ensure system operates in conformance with specifications.

. Update managers by consolidating, analyzing, and forwarding daily action summaries.
. Resolve order and inventory problems by investigating data and history; identifying alternate means for filling orders; notifying managers and customers.
. Resolve promotional allowance, rebate, and pricing discrepancies by researching promotion details and regular and special prices; forwarding resolution to managers.
. Provide product, promotion, and pricing information by clarifying customer request; selecting appropriate information; forwarding information; answering questions.
. Provide sales vs. projection results by preparing and forwarding sales tracking reports.
. Forward samples by entering request; arranging shipment; notifying customer.
. Maintain customer database by inputting customer profile and updates; preparing and distributing monthly reports.
. Prepare sales presentations by compiling data; developing presentation formats and materials.