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Summary
I am a highly motivated, result oriented, and service-driven professional leveraging 05+ years’ experience in achieving a comprehensive range of banking operations, financial management, cash management, customer-facing and administrative processes in challenging settings with an assertive yet rapport-building management style, exhibit an intuitive sense to recognize profit opportunities. Skilled at overseeing and streamlining banking operations through efficient management, while securing business from large customers in a given area. I am proficient at delivering consultative support to resolve complex issues and deliver cost savings as well as revenue-maximizing results. I am adept at developing strong marketing plans, managing personal/business accounts, and creating bank policies to bring in more corporate business. Proven record of cultivating, maximizing and maintaining client relationships with an effective record of creating long-term business alliances and identifying new business opportunities.
My key skills include Banking Operations, Branch Banking, Cash Handling, Strategic Planning & Analysis, Office Administration, Client Relations, Operational Risk Management, Policies & Procedures, Customer Service, Relationship Building, Problem Solving, Communication Skills and Microsoft Office
My professional background and great industrial exposure coupled with an excellent track record makes me an ideal candidate for executive roles. As such I would welcome a discussion regarding opportunities with your organization that fit my background.
Projects
Experience
Branch Operation Manager
Perform a wide range of banking transactions in a timely, accurate, and efficient manner, ensuring superior customer service and compliance with all banking regulations, policies, and procedures.
Cultivate and maintain cordial but professional relations with key clients to assess and augment bank's reputation and business growth and deliver sterling support to clients solving their issues related with banking operations.
Render keen attention to the details for conducting financial transactions to carry out banking operations and routine transactions, as well as ensure compliance with all internal controls and all applicable banking regulations.
Oversee branch with overall business including product sales and customer service; supporting branch in all matters related to operations as well as manage staff in operations, cash and service departments of the branch.
Supervise cheques book register, outward inward clearing register, lodged and realized inward clearing.
Achieve optimal score on the Branch Score Card
Provide personalized service to customers.
Identify & address customers' immediate need ensuring positive customer experience.
Ensure customers are being served within stipulated standards.
Assist customers in resolving queries & complaints and provide feedback.
Monitoring, resolution of issues and service delivery across internal business partners (CPU & lines of business.
Leading, coaching & supervising staff to deliver excellent service and maintain optimal branch score on the CS score card.
Perform/lead assigned staff in conducting financial and non-financial transactions.
Implementation of an effective control environment in the branch.
Ensure branch profitability, effective budget monitoring, expense control and approval.
Cash vault, security stationery and ATM machine custodian
Responsible for maintenance of branch outlook and ambience
Ensure proper maintenance of branch furniture & fixtures and IT equipment
Act as a branch security officer, conduct
